NHTSA Complaint #10088948 — 1999 MERCEDES BENZ E320
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE:BELTS AND ASSOCIATED PULLEYS issue reported to NHTSA
Vehicle Towed
Complaint Details
| ODI Number | 10088948 |
| Vehicle | 1999 MERCEDES BENZ E320 |
| Component | ENGINE AND ENGINE COOLING:ENGINE:GASOLINE:BELTS AND ASSOCIATED PULLEYS |
| Date of Incident | |
| Date Filed | |
| Mileage | 56,989 miles |
| Crash | No |
| Fire | No |
| Injuries | 0 |
| Deaths | 0 |
| Vehicle Towed | Yes |
| State | OK |
Consumer Description
AS I WAS ACCELERATING ONTO THE FREEWAY, I HEARD A LOUD NOISE FROM MY ENGINE. I STARTED LOSING POWER STEERING AND MY BATTERY CHARGER LIGHT KEPT FLASHING INDICATING A PROBLEM WITH THE CRANKSHAFT PULLEY. LUCKILY I WAS ABLE TO GET HOME SAFELY.*AK AFTER SAFELY DRIVING HOME, I LOOKED UNDER THE HOOD AND NOTICED HUGE CHUNKS OF RUBBER PARTS INSIDE. I TOOK THE CAR TO THE MERCEDES DEALERSHIP THE NEXT DAY AND WAS TOLD THAT THE HARMONIC BALANCER HAD BEEN DAMAGED. WHEN THE HARMONIC BALANCER WAS DAMAGED, IT IN TURN RUINED THE OIL PAN COVER AND THE TIMING CHAIN COVER RESULTING IN A $2500 REPAIR BILL. THE SERVICE MANAGER STATED HE WOULD WRITE MERCEDS TO SEE IF SOME OF THE COSTS CAN BE DEFRAYED AND WILL BE GETTING BACK TO ME. I HIGHLY DOUBT ANY SUBSTANTIAL AMOUNT WILL BE DEFRAYED BY THE MANUFACTURER. I AM EXTREMELY DISAPPOINTED IN MERCEDES AND THE E320.
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