NHTSA Complaint #10088333 — 2003 PONTIAC GRAND AM

WE PURCHASED A 2003 GRAND AM FROM GUNN PONTIAC IN SAN ANTONIO IN AUGUST 2003. WITHIN A MONTH THE CAR WOULD STALL OUT AT STOPS OR DURING TURNS. WE BROUGHT THE CAR IN TWICE TO THE DEALERSHIP AND WAS TOLD THAT THEY COULDN'T DUPLICATE THE PROBLEM. THE CAR HAS DONE THIS FOR THE LAST 11 MONTHS ON AND OFF. IN JULY 2004 THE SLAVE CYLINDER WENT OUT AND I WAS TOLD THAT IT WOULD BE 1200.00 TO REPAIR IT. THE SERVICE CONSULTANT TOLD ME THE 2 PROBLEMS COULD BE RELATED BECAUSE HE HAD NEVER SEEN THIS PART GO OUT AT 40,000 MILES AND THAT THE CYLINDER SHOULD LAST MUCH MUCH LONGER. ONCE THE CAR WAS REPAIRED I WAS THEN TOLD THAT THE DEALERSHIP WOULD NOT HELP US W THE REPAIRS. I TALKED TO THE SERVICE MANAGER , WHO BASICALLY CALLED ME A LIAR ABOUT THE PROBLEM W THE CAR STALLING AND THAT I WOULD HAVE TO TAKE THIS PROBLEM UP W PONTIAC NATIONAL REPS. AFTER 2 AND A HALF WEEKS OF NO ANSWERS FROM THEM WE WENT AND PICKED UP THE CAR ON FRIDAY(8/20/04). TONIGHT THE CAR STALLED OUT 4 TIMES ON A DRIVE. I AN DISCUSSED W PONTIAC AND THEIR LACK OF SERVICE!!*JB