NHTSA Complaint #10086701 — 2004 SATURN ION

IN OCTOBER OF 1993, I BOUGHT A 2004 ION 2 QUAD COUPE FROM SATURN OF LARCHMONT. I TRADED IN MY 1997 SC1 FOR THIS CAR. IN THE BEGINNING OF NOVEMBER, I NEEDED TO HAVE THE RIGHT SIDE FRONT BULB REPLACED BECAUSE IT BURNED OUT. IN JANUARY, I BROUGHT THE CAR IN FOR ITS FIRST OIL CHANGE AND TWO RECALLS. IT ALSO TO MADE A RATTLING SOUND UNDERNEATH. THIS FIRST TIME, THE LINK AND TORSION BAR SUPPORTS WERE REPLACED. I RETURNED ABOUT TWO WEEKS LATER WITH THE RATTLE AND AN ADDITIONAL COMPLAINT. THE CAR HAD STALLED WHILE DRIVING IT. I WAS TOLD THAT A BOOK UNDERNEATH THE SEAT WAS MAKING THE RATTLING NOISE. THEY ALSO SAID THAT THE STALLING COULDNT BE DUPLICATED, SO THEY DIDNT KNOW WHAT NEEDED TO BE FIXED. I RETURNED ONE WEEK LATER WITH THE SAME RATTLING PROBLEM. THEY KEPT THE CAR FOR THREE DAYS AND DROVE IT OVER SIXTY MILES. THIS TIME THEY REPLACED THE SWAY BAR LINKS AND BUSHINGS. FINALLY, THE NOISE STOPPED! IN JULY I BROUGHT THE CAR TO SATURN OF WHITE PLAINS. THE CAR HAD STALLED AGAIN AND STARTED STUTTERING WHEN STEPPING ON OR RELEASING THE GAS PETAL. AGAIN NO CODES WERE FOUND TO INDICATE WHY IT STALLED. I WAS ALSO TOLD THAT THE STUTTERING WAS NORMAL FOR THE VTI ENGINE BECAUSE OF ITS NEW TECHNOLOGY. ABOUT A WEEK AND A HALF LATER, THE RATTLING STARTED UNDERNEATH THE CAR AGAIN. I BROUGHT THE CAR INTO SATURN OF WHITE PLAINS AGAIN. TWO DAYS BEFORE MY APPOINTMENT, THE RADIO HAD RESET ITSELF. ON THE DAY OF MY APPOINTMENT, THE TECHNICIAN TOOK THE CAR OUT AND SAID HE HEARD NO NOISE AND FELT NO RATTLING. HE TOOK ME OUT WITH HIM AND SAID WHAT I HEARD WAS NORMAL. AGAIN A TEST WAS RUN AND NO CODES WERE FOUND. I BROUGHT THE CAR TO SATURN OF LARCHMONT ON JULY 30, 2004 BECAUSE THE RATTLING CONTINUED AND THE RADIO RESET ITSELF AGAIN. BOB LINDER, THE SERVICE MANAGER, TOOK HIS TIME AND LOGGED MY ISSUES FOR THE TECHNICIANS TO ADDRESS THEM. THE STABILIZER LINKS WERE REPLACED AGAIN. A NEW RADIO WAS ORDERED TO REPLACE THE ONE IN THE CAR. THE BANGING UNDERNEATH THE CAR HAS RETURNED.