NHTSA Complaint #10086607 — 2001 FORD TAURUS

I BOUGHT A NEW FORD TAURUS IN 2001. THREE MONTHS AFTER MY PURCHASE, A VIBRATION BEGAN IN THE FRONT END. I TOOK THE CAR IN AND HAD REPAIRS. TO MY DISMAY, THE CAR BEGAN TO VIBRATE AGAIN IN JANUARY 2002. I TOOK MY CAR IN FOR REPAIRS AGAIN. APRIL 2002 THE SAME PROBLEM OCCURRED AGAIN, SO MORE REPAIRS. THIS CONTINUED UNTIL I GAVE THE CAR BACK (JULY 2004) DUE TO THESE PROBLEMS AND MANY OTHERS. THE DEALERSHIP, SILSBEE FORD, SEEMED TO ONLY FIX THE PROBLEM TEMPORARILY,RESULTING IN ME RETURNING THE VEHICLE AGAIN AND AGAIN. I BELIEVE THERE WAS AN UNDERLYING PROBLEM THAT WAS OVERLOOKED AND I ASSUMED TAKING THE CAR TO A DEALERSHIP THE PROBLEM WOULD HAVE BEEN FOUND AND PROPERLY FIXED. BY MAR 2003 APPR. 21,000 MILES ONE CV SHAFT AND AXLE SEAL REPLACED, ROD ASY REPLACED AT 38,000 MILES, AND BY JAN 2004 THE OTHER CV AXLE WAS REPLACED. THIS CAR HAS HAD THREE SETS OF TIRES BEFORE 60,000 MILES, NEW ROTORS AT APPR. 38,000 MILES. THE ROTORS HAVE BEEN TURNED A NUMBER OF TIMES BEFORE REPLACING. CONSUMERS NEED TO BE INFORMED OF MAKESHIFT REPAIRS DONE AT DEALERSHIPS. I TURNED IN MY CAR TO THE COMPANY BECAUSE IT WAS GETTING TOO DANGEROUS TO DRIVE AND OBVIOUSLY THE DEALERSHIP WASN'T COMPETENT ENOUGH TO FIND THE UNDERLYING PROBLEM. I HAVE TRIED MANY DIFFERENT AVENUES TRYING TO RESOLVE THIS SITUATION AND THE FORD COMPANY KEEPS STATING THE WARRANTY IS OUT. I KNOW THIS BUT THE PROBLEM IS, MY VEHICLE SHOULD HAVE BEEN REPAIRED PROPERLY THE FIRST TIME OR AT LEAST THE SECOND TIME IT WAS IN THE SHOP FOR REPAIRS, WHILE UNDER WARRANTY. I BELIEVE MY FAMILY WAS ENDANGERED BECAUSE OF THE NEGLIGENCE OF THIS COMPANY. *JB