NHTSA Complaint #10086501 — 2003 CHRYSLER PT CRUISER

THE LOCAL DEALER THOUGHT THAT THE SOUND FROM THE ENGINE WAS THAT THE TURBO WAS BLOWN. AFTER 2.5 WEEKS THEY THEN DETERMINED THAT THE TRANSMISSION PUMP HAD GONE BAD ALONG WITH SOME SORT OF SENSORS. SO THEN FOR THE NEXT 2 WEEKS PLUS THEY WORKED ON THAT PROBLEM. FOUR DAYS LATERAFTER GETTING THE CAR BACK, THE FRONT AXLE FELL OFF THE CAR!!!!! IF I WOULD HAVE BEEN ON THE FREEWAY OR TRAVELING ON A SURFACE STREET, I OR POSSIBLY OTHERS COULD HAVE BEEN KILLED AND THE MANUFACTURER WILL ONLY REPAIR UNDER WARRANTY???!! I'VE NOW BEEN WAITING ANOTHER 2.4 WEEKS FOR THE CAR AND I TRY TELLING THEM THAT IT IS UNSAFE AND I'M AFRAID TO GET BACK INTO THE CAR. IT HAS 7,777 MILE ON A CHRYSLER PT CRUISER 2003. IT HAS SPENT ALMOST 8 WEEKS OF IT'S SHORT LIFE IN REPAIR SHOP FOR ONE THING OR ANOTHER, AND NO ONE AT CHRYSLER WILL LISTEN OR HELP, THEY KEEP SAYING THE DM HAS MADE HIS DECISION, YEAH WITH THE SERVICE MANAGER COVERING UP FOR HIS MECHANIC. THE MECHANIC ADMITTED TO ME THAT HE OVER TIGHTEN THE BOLTS WHEN HE PUT MY FRONT END BACK TOGETHER, AND NEVER EVEN APOLOGIZED FOR THE OVERSIGHT!!! IF POSSIBLE, I KNOW THE RECORDS DON'T REALLY SHOW ALL THE WORK PERFORMED OR A LIST OF ANY PARTS REPLACED (AT LEAST NOT ON MY COPIES ANYWAY), BUT COULD SOMEONE HELP ME, PLEASE!!!??? THANK YOU FOR YOUR TIME PASTOR JIM JAROS PS I KEEP TELLING THEM (CHRYSLER IN AUBURN HILL, MI 800-992-1997) THAT THEIR NAME AND REPUTATION ARE THE MOST IMPORTANT THINGS YOU HAVE, AND THEY TELL ME THAT I'LL HAVE TO SUE THROUGH THE LEMON LAW IN MY STATE. YEAH, I'M BELIEVIN' I'M GONNA STAY ALIVE TO TALK SEE THAT THROUGH, BUT I'M GOING TO BE PARKING THAT PT CRUISER IF AND WHEN IT'S READY!!! WOULD YOU PUT YOUR WIFE AND FAMILY IN THIS CAR? THE MECHANIC OR THE SERVICE UNDERWRITER JUST WALK AWAY AND THE SERVICE MANAGER STILL HAS NOT RETURNED MY PHONE CALLS, I'M FORCED TO CALL THROUGH CHRYSLER IN MI TO GET THE ANSWERS. I WILL ASK THEM TO SAVE THE PARTS IF POSSIBLE?*AK