NHTSA Complaint #10082899 — 2003 CHEVROLET SILVERADO

BOUGHT A NEW 2003 Z-71 CHEVROLET SILVERADO IN SEPT 03'. HAD A BOUNCING WHILE DRIVING AT ANY SPEED. WENT TO THE DEALER AND WAS TOLD THAT I PROBABLY NEEDED A TIRE BALANCE. SO I WENT TO THEIR TIRE SHOP. I DID THIS FIVE(5) SEPARATE TIMES. SO THEN THEY THOUGHT MAYBE A BAD TIRE. SO, I HAD ALL TIRES CHANGED. I HAVE NOW HAD THREE(3) DIFFERANT SETS OF TIRES PUT ONTO THIS VEHICLE. SO THEN I E-MAILED CHEVROLET WITH NO RESPONSE. ABOUT THREE WEEKS LATER I E-MAILED THEM AGAIN. THIS TIME I GOT A PHONE CALL FROM CHEVROLET. THEY HAD ME SET UP A RIDE ALONG WITH THE SERVICE MANAGER. JUST LEAVING THE DEALERSHIP FOR THE TEST DRIVE, THE SERVICE MANAGER COMMENTED ON THE VIBRATION IN HIS REAR THROUGH THE SEAT. 20 MINUTES LATER HIS COMMENT WAS "THIS WOULD DRIVE ME CRAZY!". AT THAT POINT THEY CHANGED THE REAR SHOCKS. NO HELP. SO I CALLED THE DEALERSHIP TO SEE WHAT WAS THEIR NEXT COARSE OF ACTION AND THE SERVICE MANAGER TOLD ME HE WAS MEETING WITH HIS REP. AND A ENGINEER AND WANTED THE TRUCK BACK AGAIN THREE WEEKS LATER. SO AFTER I DROPPED IT OFF, LATER I GOT A CALL FROM THE SERVICE MANAGER THAT THERE ARE TWO SETTING ON THE FRONT END THAT THEY WANTED TO TRY. I GOT MY VEHICLE BACK WITHOUT ANY EXPLAINATION FROM ANYONE ABOUT WHAT WAS DONE NOW. I DIDN'T WANT TO TAKE IT BUT WAS TOLD THAT LEAVING IT THERE WOULD NOT HELP BECAUSE IF THIS DID NOT WORK THAT PRETTY MUCH TOO BAD. NO ONE HAD A SOLUTION FOR ME I WAS THEN TOLD THAT IT WAS DRIVIN' BE THE ENGINEER AND COMPARED TO SEVERAL OTHERS. THEY THEN SAID IT'S PROBABLY A CHARACTERISTIC OF THE VEHICLE. HOWEVER, I WAS NOT GIVIN A CHANCE TO DRIVE ANY OTHER AT ANY TIME NOR DID I SEE ANY 2003 Z-71'S ON THEIR LOT. SO WHAT DID THEY COMPARE IT TO AND WHY WASN'T I GIVIN AN OPORTUNITY TO DRIVE ANOTHER?? I ALSO WORK ON A USED CAR LOT MYSELF AND HAVE DRIVEN 2 OTHER 2003 Z-71'S WHICH WE HAD AND ONE WAS LIFTED. NEITHER HAD THE BOUNCE MINE HAS. SOME ROADS BOUNCE SO MUCH THAT THE TRUCK STARTS TO HOP CONSTANTLY. NOT TO MENTION THE BACK PAIN AFTER LONG DRIVES.*AK