NHTSA Complaint #10081998 — 2004 FORD EXPLORER ELECTRICAL SYSTEM:WIRING:FRONT UNDERHOOD

Complaint Details

ODI Number	10081998
Vehicle	2004 FORD EXPLORER
Component	ELECTRICAL SYSTEM:WIRING:FRONT UNDERHOOD
Date of Incident	July 8, 2004
Date Filed	July 14, 2004
Mileage	1,238 miles
Crash	No
Fire	Yes
Injuries	0
Deaths	0
Vehicle Towed	Yes
State	TX

Consumer Description

WHILE DRIVING AT APPROXIMATELY 20 MPH OTHER VEHICLES WERE POINTING AT CONSUMER'S VEHICLE, INDICATING THAT THE VEHICLE WAS ON FIRE. SMOKE WAS COMING FROM THE HOOD, THE BASE OF THE CHASSIS, THE VENTS, AND FROM THE TIRE HUB. THE HUB CAPS MELTED. THE FIRE ALSO DISINTERESTED THE BRAKES. VEHICLE HAD TO BE STOPPED BY THE USE OF THE EMERGENCY BRAKE. CONSUMER TOOK THE VEHICLE TO A FORD DEALERSHIP, WHO ADVISED THE CONSUMER TO TAKE IT TO THE DEALERSHIP WHERE IT WAS PURCHASED. THIS DEALERSHIP PROVIDED NO ASSISTANCE. CONSUMER REFUSED TO DRIVE THE VEHICLE TO THE OTHER DEALERSHIP BECAUSE OF THE CONDITION OF THE VEHICLE, WHICH WAS CURRENTLY UNDER WARRANTY. DEALER STATED THAT THE CAUSE OF THE FIRE WAS UNDETERMINED. *AK

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