NHTSA Complaint #10081930 — 2003 FORD EXPLORER

ENGINE AND ENGINE COOLING:ENGINE issue reported to NHTSA

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Complaint Details

ODI Number	10081930
Vehicle	2003 FORD EXPLORER
Component	ENGINE AND ENGINE COOLING:ENGINE
Date of Incident	February 16, 2004
Date Filed	July 20, 2004
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MI

Consumer Description

VEHICLE FAILURE PROBLEMS WITH 2003 FORD EXPLORER.*MR WHILE DRIVING THE VEHICLE STALLED IN AN INTERSECTION. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DETERMINED THAT THERE WAS SLUDGE IN THE ENGINE. THE DEALER INSISTED THAT THE CONSUMER'S NEGLECT WAS THE CAUSED OF THE FAILURE AND IF HE REFUSED TO PURCHASE A NEW ENGINE FROM THEM THEY WOULD VOID MANUFACTURERS AND EXTENDED WARRANTY. THE CONSUMER INDICATED THAT HE TOOK CARE OF HIS VEHICLE PERFORMING ALL THE REGULARLY SCHEDULED MAINTENANCE. THE CONSUMER BELIEVES THIS PROBLEM IS RELATED TO A DEFECT IN THE TIMING CHAIN TENSIONER. *NM

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