NHTSA Complaint #10081213 — 1993 FORD TAURUS

IN JULY OF 2000 I HAD RECALL WORK DONE ON MY CAR, A 1993 FORD TAURUS. THE RECALL WAS TO PREVENT A CATASTROPHIC FAILURE OF THE ENGINE SUB FRAME. THE RECALL WAS TSB #98S36. ON JULY 15, 2004 I EXPERIENCED THAT MAJOR FAILURE OF THE ENGINE SUB FRAME, LOOSING CONTROL OF THE VEHICLE. THIS LOSS OF CONTROL WAS DUE TO THE SUBFRAME PLATE CORROSION THAT WAS SUPPOSED TO BE PREVENTED BY THE RECALL 98S36. I GOT THE VEHICLE TO A LOCAL FORD DEALER (GREENWAY FORD, ORLANDO FL.). THEY REFUSED TO HONOR THE RECALL BECAUSE IT HAD BEEN DONE ONCE. I CALLED FORD CUSTOMER SERVICE WITH NO RESULTS. IT IS MY UNDERSTANDING THAT A RECALL FOR A CORRODING PLATE SHOULD BE A ONE TIME PERMANET FIX. IF RECALL WORK CANNOT BE DONE TWICE, THEN A SECOND RECALL IS IN ORDER. *AK