NHTSA Complaint #10080708 — 2001 DODGE GRAND CARAVAN

MY 2001 CARAVANS A/C HAD GONE OUT A LITTLE OVER 1 YEAR AFTER I BOUGHT IT. I GUESS IT WASN'T THEIR PROBLEM TO REPORT OR INFORM US WHEN WE PURCHASED THIS VEHICLE THAT THERE WAS AN EXTENDED WARRANTY THROUGH THE DAIMLER CORP DUE TO A POSSIBLE A/C PROBLEM). ON THIS MODEL MINIVAN THE MIDDLE WINDOWS ON THE SLIDING DOORS DO NOT OPEN AND THE BACK WINDOWS ONLY OPEN A SLIVER SO MY 2 YEAR OLD SON WAS PRACTICALLY BAKING THE MIDDLE SEAT WITH NO AIR CIRCULATING AND NO WINDOWS TO OPEN FOR VENTILATION. MY LETTER SENT TO DAIMLER/CHRYSLER IS BELOW AND I AM VERY UPSET ABOUT THE PROFESSIONALISM AND CUSTOMER SATISFACTION I HAVE OR HAVEN'T RECEIVED AS I HAVE SENT THEM TWO LETTERS, COPY OF MY BILL ETC. AND I HAVE NOT HEARD ONE RESPONSE FROM DAIMLER DAIMLER CHRYSLER ATTENTION: REIMBURSEMENT I PURCHASED A 2001 DODGE GRAND CARAVAN IN SEPTEMBER 2001 IT WAS A USED VAN WITH 19,000 + MILES AND SOME ORIGINAL WARRANTY STILL REMAINING. WE PURCHASED WHAT WE THOUGHT AND WERE TOLD TO BE AN ADDITIONAL 75,000 OF WARRANTY COVERING US TO 100,000. I HAVENT HAD THE VAN TWO YEARS AND MY A/C COMPRESSOR HAS GONE OUT AT ONLY 83,000 MILES WE BROUGHT IT TO A DEALER ON JULY 29, 2003 TO REPLACE THE A/C COMPRESSOR AND TO CHECK WITH OUR WARRANTY COMPANY, WHICH WE WERE THEN TOLD THAT OUR WARRANTY EXPIRED AT 75,000 MILES. I WAS EXTREMELY IRRITATED. I COMMUTE 120 MILES A DAY AND LIVING WITHOUT A/C IN THE SUMMER CANNOT BE DONE SO I HAD THE COMPRESSOR ASSEMBLY KIT REPLACED IN THE TUNE OF $1,094.00 THEN AS AN ADDED SLAP IN THE FACE I RECEIVED YOUR LETTER ON AUGUST 5, 2003 STATING THAT YOU KNOW OF THE A/C PROBLEMS THE 2001-2003 MODELS ARE HAVING BUT YOU WILL ONLY PAY TO FIX THEM IF YOU HAVENT GONE OVER AN UNKNOWN EXTENDED 70,000 MILES. I AM WRITING THIS LETTER TODAY TO ASK TO BE REIMBURSED FOR THE REPAIR OF MY AIR CONDITIONER. I HAVE ATTACHED A COPY OF THE WORK ORDER SHOWING THE REPAIR AND COST AS STATED IN YOUR LETTER. SINCERELY, [XXX] [XXX]. *AK UPDATED 07/25/2012 *JS INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C