NHTSA Complaint #10080509 — 1996 DODGE CARAVAN

ELECTRICAL SYSTEM:WIRING:INTERIOR/UNDER DASH issue reported to NHTSA

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Complaint Details

ODI Number	10080509
Vehicle	1996 DODGE CARAVAN
Component	ELECTRICAL SYSTEM:WIRING:INTERIOR/UNDER DASH
Date of Incident	August 1, 2003
Date Filed	July 7, 2004
Mileage	60,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	Yes
State	NH

Consumer Description

1996 DODGE CARAVAN SUFFERS FROM INTERMITTENT "BODY CONTROL MODULE". ONE OF THE POSSIBLE SYMPTOMS OF THIS FAILURE IS RANDOM FAILURES OF THE WINDSHIELD WIPERS. THIS FAILURE IS UNPREDICTABLE AND APPARENTLY WIDESPREAD OVER SEVERAL MODEL YEARS. THE BODY CONTROL MODULE IS REPLACEABLE ONLY AT CHRYSLER DEALERS WHO CHARGE OVER $700 TO REPLACE THIS MODULE. THEY HAVE CONTRACTED WITH SOME NATIONAL SERVICE FACILITIES TO REPAIR THE MODULES (INCLUDING "UNITED RADIO" IN SYRACUSE NY) BUT THESE SERVICE FACILITES ARE CONTRACTUALLY PROHIBITED FROM PERFORMING REPAIRS ON MODULES SUBMITTED BY ANYONE EXCEPT DAIMLER-CHRYSLER. THIS FAILURE IS DANGEROUS AND DAIMLER/CHRYSLER IS USING IT AS A CASH-COW INSTEAD OF REPAIRING IT AT NO CHARGE.*AK

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