NHTSA Complaint #10079908 — 2000 FORD EXCURSION

VEHICLE TIRES ARE SEPARATING.*MR PRIOR TO INCIDENT, THE CONSUMER CONTACTED FORD, BUT WAS TOLD THE TIRES WERE NOT BEING RECALLED. ONE YEAR LATER THE CONSUMER RECEIVED A LETTER IN THE MAIL WHICH STATED HIS VEHICLE IDENTIFICATION NUMBER WAS LISTED AS HAVING TIRES WHICH WERE BEING RECALLED. THE LETTER ALSO STATED THAT REPLACED TIRES WOULD BE REIMBURSED WITH A RECEIPT. THE CONSUMER SENT THE ORIGINAL RECEIPT WITH A COPY OF THE LETTER. THE CONSUMER THEN RECEIVED A DENIAL LETTER STATING AT THE TIME HE REPLACED THE TIRES THEY WERE DEFECTIVE BUT NOT RECALLED. *JB *NM