NHTSA Complaint #10079219 — 1998 DODGE DURANGO

ENGINE AND ENGINE COOLING:ENGINE issue reported to NHTSA

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Vehicle Towed

Complaint Details

ODI Number	10079219
Vehicle	1998 DODGE DURANGO
Component	ENGINE AND ENGINE COOLING:ENGINE
Date of Incident	May 1, 2003
Date Filed	July 3, 2004
Mileage	60,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	Yes
State	AL

Consumer Description

I OWN A 1998 DODGE DURANGO. IN THE LAST 2 YEARS I HAVE HAD TO REPLACE THE ENGINE AND DRIVE SHAFT, SIMPLY BECAUSE THEY FAILED. THE SUV HAS BEEN METICULOUSLY CARED FOR; ALL MAINTENANCE SCHEDULES HAVE BEEN FOLLOWED. IN ADDITION, THE ABS COMPUTER/SYSTEM HAD TO BE REPLACED, AND NOW 15 MONTHS LATER, THE ABS LIGHT HAS COME ON AGAIN. I WANTED TO KNOW IF OTHER CUSTOMERS HAVE EXPERIENCED SIMILAR PROBLEMS WITH THIS VEHICLE. WHEN I CALLED CUSTOMER SERVICE, THE ONLY PEOPLE I HAVE BEEN ABLE TO TALK TO HAVE BEEN THE LOW LEVEL EMPLOYEE. THEY WILL NOT, AND PROBABLY HAVE BEEN INSTRUCTED NOT TO, FORWARD THE CALL TO SOMEONE IN UPPER MANAGEMENT. THEY WILL NOT GIVE ME ANY INFORMATION AS TO WHETHER THE PROBLEMS I HAVE HAD WITH THIS VEHICLE ARE COMMON.THIS HAS BEEN VERY FRUSTRATING.*AK

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