NHTSA Complaint #10078840 — 2002 SAAB 9-3 CONVERTIBLE

VISIBILITY issue reported to NHTSA

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Complaint Details

ODI Number	10078840
Vehicle	2002 SAAB 9-3 CONVERTIBLE
Component	VISIBILITY
Date of Incident	June 17, 2004
Date Filed	June 26, 2004
Mileage	19,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	Yes
State	PA

Consumer Description

A CRACK FORMED ON THE INSIDE LAYER OF THE GLASS RIGHT WHERE THE DRIVER'S SIDE CONVERTIBLE TOP LATCH IN THE FRAME IS LOCATED. THE DEALER DECLARED THAT THIS OCCURRED AS A RESULT OF AN IMPACT AS OPPOSED TO STRESS FROM THE FRAME AND REFUSED TO CORRECT IT UNDER THE WARRANTY. THERE WAS NO SIGN OF AN EXTERIOR IMPACT AND THE CRACK ORIGINATED ON THE INTERIOR SIDE OF THE GLASS. THERE IS CLEARLY A DEFECT EITHER IN THE CONSTRUCTION OF THE WINDSHIELD OR IN THE MANNER IN WHICH THE TOP LATCHES TO THE FRAME, WHICH CAUSED THE GLASS TO CRACK *JB.

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