NHTSA Complaint #10078740 — 2002 JEEP LIBERTY

I AM WRITING TO YOU BECAUSE OF SERIOUS CONCERNS ABOUT THE 2002 JEEP LIBERTY I PURCHASED IN MAY OF 2002 FROM DON BESSETTE IN MINOT, ND. I PURCHASED THE VEHICLE 8 MONTHS AND 7,000 MILES AFTER THE VEHICLE ORIGINALLY WENT INTO SERVICE WHICH WAS SEPTEMBER 11, 2001. OVERALL THE VEHICLE HAS BEEN NOTHING SHORT OF A NIGHTMARE. I AM UNABLE TO KEEP TIRES ON THE JEEP BECAUSE IT CONTINUES TO COME OUT OF ALIGNMENT. THE VEHICLE PULLS TO THE RIGHT. I HAVE TAKEN IT IN SEVERAL TIMES TO TWO DIFFERENT JEEP DEALERS AND NO ONE HAS BEEN ABLE TO FIX THE PROBLEM. I HAVE HAD 4 SETS OF GOODYEAR TIRES ON THE FRONT OF THE JEEP AND THE VEHICLE ONLY HAS 28,000 MILES ON IT! ALL OF WHICH CONTINUE TO BE DAMAGED BY THE JEEP. EVEN AFTER THE RECALL OF THE BALL JOINT IN THE FRONT END WHICH WAS REPLACED I CONTINUE TO HAVE THE PROBLEM. THE JEEP HAS BEEN ALIGNED MORE TIMES THAN I CAN COUNT, YET I STILL HAVE THE SAME PROBLEM, TIME AND TIME AGAIN. THE VEHICLE IS DANGEROUS TO DRIVE BECAUSE IT WANTS TO JUMP ALL OVER THE ROAD. CHRYSLER HAS NOT BEEN ABLE TO FIX THIS PROBLEM EVEN AFTER 6 TRIPS TO THE DEALER. THE VEHICLE PULLS TO THE RIGHT, RUINS THE TIRES THEN IS KNOCKED OUT OF ALIGNMENT. ITS A VICIOUS CIRCLE. THEY BLAME IT ON THE TIRES EVEN THOUGH I HAVE PROVEN FOUR TIMES ITS THE JEEP THAT RUINS THE TIRES. NOT ONLY HAVE I HAD TO DEAL WITH THIS DANGEROUS JEEP BECAUSE OF NOT BEING ABLE TO KEEP IT ALIGNED I HAVE ALSO HAD TO DEAL WITH WATER AND MOLD INSIDE THE CAR FOR THE PAST YEAR. I HAVE HAD THE JEEP AT A CHRYSLER DEALERSHIP SIX TIMES OVER THE PAST YEAR AND EACH TIME I CONTINUE TO LEAVE THE DEALERSHIP IN A 2002 JEEP THAT IS ALL OVER THE ROAD, NEW TIRES THAT ARE CUPPED AND THAT REEKS FROM MOLD AND MILDEW. CHRYSLER CONTINUES TO IGNORE MY CONCERNS AFTER MULTIPLE ATTEMPTS TO GET THE JEEP FIXED. I ASKED RECENTLY HOW TO ESCALATE THE ISSUE AND I WAS TOLD I COULDNT. MEANWHILE THE JEEP IS STILL UNDER WARRANTY.*AK