NHTSA Complaint #10078584 — 2000 JEEP GRAND CHEROKEE

I AM WRITING TO EXPRESS MY FRUSTRATION AND ANGER REGARDING MY 2000 GRAND CHEROKEE. SINCE THIS PAST OCTOBER, I HAVE EXPERIENCED A MYRIAD OF PROBLEMS WHICH INCLUDE THE FOLLOWING: 1. A BROKEN VENTILATION DEFLECTOR WHICH PREVENTS ANY AIR FROM COMING THROUGH THE VENTILATION. I SPENT NEARLY $100.00 TO FIND OUT THAT IT IS A $37.00 PART WITH $500.00 IN LABOR JUST TO INSTALL IT. I HAVE CHILDREN IN THE CAR, AND THE SUMMER HEAT OF 100+ DEGREES IS IN MY MIND, DANGEROUS. 2. ALL OF THE PASSENGER DOORS CANNOT BE OPENED EITHER MANUALLY OR REMOTELY FROM THE OUTSIDE OR INSIDE. I RECEIVED AN ESTIMATE TO REPLACE THE LOCK ACTUATORS AT A STAGGERING COST OF $500.00 PER LOCK! THE DOORS CANT BE OPENED FROM THE OUTSIDE OR FROM THE INSIDE WITHOUT SYSTEMATICALLY UNLOCKING THE DOORS WITH THE REMOTE, THEN REACHING IN FROM THE DRIVERS SEAT TO MANUALLY UNLOCK THEM FROM THE INSIDE. IT DOESNT TAKE A GENIUS TO SEE THAT THIS IS A HUGE SAFETY ISSUE IF I HAPPEN TO GET IN AN ACCIDENT AND THE PASSENGERS (CHILDREN) ARE UNABLE TO GET OUT OF THE VEHICLE. THE JEEP MECHANIC SAID THIS IS A COMMON OCCURRENCE WITH JEEPS FOR QUITE A WHILE. 3. THE DRIVER SIDE MIRROR BROKE WHEN MY WIFE WAS ADJUSTING THE ANGLE OF THE MIRROR. THERE IS NOW NO TENSION TO HOLD THE MIRROR IN PLACE. ALL OF THESE PROBLEMS BEGAN 8 MONTHS AGO AND I AM MORE THAN A LITTLE ANGRY ABOUT IT, ESPECIALLY WHEN NONE OF THESE ITEMS ARE COVERED PAST THE 3 YEAR WARRANTY. ALL TOLLED, I AM LOOKING AT SPENDING SOMEWHERE IN THE RANGE OF $3000.00 TO FIX THESE PROBLEMS. RIGHT NOW I AM EXTREMELY UNSATISFIED CUSTOMER, AND EXPECT SOME HEALTHY MEASURE OF COOPERATION FROM JEEP.*AK