NHTSA Complaint #10075236 — 2004 PONTIAC GRAND PRIX

ON MAY 31,2004 I WENT TO NIMNICHT PONTIAC @ 3919 PHILLIPS HIGHWAY. JACKSONVILLE, FL 32207. I FOUND ONE VEHICLE, THAT I PURCHASED. ON TUESDAY, JUNE 8,2004, THE CAR STARTED HAVING PROBLEMS WITH ACCELERATION, IT WAS SMOKING FROM UNDER THE HOOD ( SMOKE BOILING OUT FROM UNDER THE HOOD), RUNNING HOT, & SMELLED AS IF IT WERE BURNING. WEDNESDAY, JUNE 9,2004 THEY PICKED UP THE CAR. TRENT STATED THE TEMPERATURE GAUGE WAS READING HIGH & THAT WAS UNUSUAL. THURSDAY, JUNE 10,2004. TRENT ROGERS CALLED @ 2:30 PM TO TELL ME THAT THEY COULD NOT FIND ANYTHING WRONG WITH THE CAR. I INFORMED HIM THAT I DID NOT WANT THAT CAR BACK.HE WOULD SPEAK TO JOHN COMER.@ 3:20PM,I CALLED JOHN COMER, INFORMED ME THAT HE DID NOT HAVE TO MAKE ME HAPPY. I TOLD HIM I DID NOT WANT TO WAIT AROUND, THAT I NEEDED ANOTHER VEHICLE OR I WANTED MY TRADE-IN CAR BACK.ALSO STATED TRENT ROGERS HAD NOT MADE ANY SUCH COMMENT CONCERNING THE VEHICLE RUNNING HOT. 3:45PM, RICHARD REESE (GENERAL MANAGER FOR NIMNICHT PONTIAC) CALLED ME & INFORMED ME THAT THEY FOUND NOTHING WRONG WITH THE CAR. I TOLD HIM I DID NOT WANT THAT CAR BACK. HE SAID, "IT DOES NOT HAVE A CRACKED OR WARPED HEAD." THAT CONCERNED ME MORE THAT HE EVEN MENTIONED A CRACKED OR WARPED HEAD. HE TOLD ME THAT I COULD COME & GET ANOTHER VEHICLE OFF HIS LOT IF I WAS NOT SATIFIED. INFORMED HIM, NONE ON THIS LOT. I WANTED ANOTHER VEHICLE EQUIVALENT TO THE ONE I PURCHASED.SAME COLOR & OPTIONS AS THE VEHICLE I PURCHASED. I THEN CALLED GM BUYBACK @ 1-800-762-2737. I SPOKE TO MS. C.C.SMITH @ 3:50PM ON 6/10/04. I INFORMED MS. SMITH OF THE PROBLEMS. SHE CALLED THE DEALERSHIP & THEY TOLD HER THAT I HAD REQUESTED ANOTHER CAR WITH ADDED OPTIONS.AT NO TIME DID I REQUEST THAT. HE ALSO INFORMED MS. SMITH THAT I NEEDED TO RETURN THE 24HR TEST DRIVE VEHICLE, NOT ME. MS. SMITH GAVE ME A CLAIM/REFERENCE # [XXX], BUT SHE REALLY COULD NOT HELP ME, OTHER THAN FILE MY CLAIM. I CALLED RICHARD REESE BACK @ 4:45PM & INFORMED HIM TO PICK UP HIS VEHICLE @ MY HOUSE. *AK UPDATED 07/27/2012 *JS INFORMATION REDACTED PURSUANT TO