NHTSA Complaint #10075210 — 1999 PLYMOUTH NEON

NOTICE OIL LEAK ON 1999 PLYMOUTH NEON. TOOK CAR TO LAUREL CHRYLSER JOHNSTOWN PA. ON MONDAY JUNE 7. WAS NOTIFIED THAT THE HEAD GASKET WAS BAD. TOLD THEM TO REPAIR IT COST OF $534.00. TOLD CAR WOULD BE DONE ON TUESDAY. IT WASN'T. WEDNESDAY AFTERNOON DEALER CALLED TO SAY HE HAD GOOD NEWS AND BAD NEW. GOOD NEWS WAS THE HEAD GASKET WAS DONE. BUT THE REAR MAIN SEAL WAS LEAKING. COST TO REPLACE SEAL $334.00. I ASKED IF CAR WAS TESTED TO SEE IF HEAD GASKET WAS THE PROBLEM. WAS TOLD MECHANIC LOOK AND SAID IT WAS THE HEAD GASKET. I ASKED THE DEALER IS THE MECHANIC KNEW ABOUT A SERVICE BULLETIN ABOUT THE CAM SENSOR SEAL LEAKING WHICH WAS A KNOWN PROBLEM THAT WHEN THE CAM SEAL LEAKED IT LOOKED LIKE THE HEAD GASKET WAS LEAKING. HE SAID THE MECHANIC LOOKED AND HE KNEW IT WAS THE HEAD. CAR ONLY HAS 47,576 MILES. I QUESTION THE DEALER IF THE MECHANIC COULD HAVE MADE A MISTAKE. THE SERVICE MANAGER WAS RUDE AND SAID HE DIDN'T NEED TO MAKE MONEY WITH UNNECCESSARY REPAIRS. I ASKED IF THE VEHICKLE WAS TESTED FOR THE PROBLEM. HE SAID NO. 3 OTHER DEALERS TOLD ME ON AN OIL LEAK LIKE THAT THE THEY PUT A DYE IN THE OIL AND THEN TO RUN 1 TO 2 DAYS AND BRING IT BACK. WITH THE DYE THEY CAN SEE WHERE THE OIL IS LEAKING. LAUREL DIDN'T DO THAT. NOW INSTEAD OF THE CAR REPAIRED AFTER $534.00 IT WILL COST ANOTHER $334.00 TO FIX REAR MAIN SEAL. COULD HAVE BEEN THAT ALL ALONG. NO HELP FROM THE DEALER OR MANUFACTOR. I FOUND ON THE INTERNET THAT ALOT OF NEONS HAVE THIS PROBLEM. *AK