NHTSA Complaint #10074850 — 2004 CHEVROLET MALIBU

THE POWER STEERING FAILED WHEN CAR WAS FIRST STARTED IN THE MORNING, THE CAR HAD 1,000 MILES AT THAT TIME. I CALLED A TOW TRUCK AND WHEN HE CAME TO PICK IT UP THE POWER STEERING WORKED FINE, HE SAID THAT THE COMPUTER MIGHT HAVE BYPASSED IT WHEN THE CAR WAS STARTED, I CONTACTED THE SERVICE DEPARTMENT AND THEY TOLD ME THAT THE CAR HAD TO BE MALFUNCTIONING AT THE TIME THEY CHECKED IT OR THEY COULDN'T DO ANYTHING ABOUT IT. THE SECOND TIME THE POWER STEERING FAILED THE CAR HAS BEEN DRIVEN AROUND 6 MI., THE CAR WAS IDLING AT THE TIME AND SHE TURNED THE MOTOR OFF AND TOOK THE KEY OUT AND THEN RESTARTED THE CAR THE STEERING WORKED OK THEN. THE THIRD TIME THE POWER STEERING FAILED WAS WHEN I WAS BACKING THE CAR IN THE GARAGE, AT THIS TIME THE CAR HAD 2,000 MILES ON IT. WHEN I RESTARTED IT THE POWER STEERING WORKED OK. I CONTACTED MONTGOMERY CHEVROLET AND TALKED TO THE SERVICE MAN THERE AND HE SAID THAT THEY COULDN'T DO ANY THING ABOUT IT UNLESS IT WAS ACTING UP AT THE TIME AND IT WASN'T. HE SAID THAT I COULD LEAVE IT. IT WAS 1,000 MILES BETWEEN THE FIRST AND SECOND TIME IT HAPPENED AND AROUND 100 MILES MORE ON THE THIRD TIME. WE WERE LUCKY THAT ALL OF THE FAILURE HAPPENED IN OUT DRIVEWAY OR IN THE GARAGE. *AK PE04031_CAT *SC