NHTSA Complaint #10074808 — 2000 CHEVROLET IMPALA

ON JULY 4, 2003 MY 2000 CHEVROLET IMPALA WAS LUBED AT THE CHEVROLET DEALERSHIP BECAUSE OF STEERING ISSUES. THE CAR WOULD VIBRATE, POP, AND JERK WHEN ACCELERATING, SLOWING DOWN OR MAKING TURNS AND STEERING BECOMES VERY TIGHT AND DIFFICULT TO TURN. IT TOOK 3 SEPARATE VISITS TO THE DEALERSHIP BEFORE THEY DISCOVERED WHAT THEY THOUGHT WAS THE SOURCE OF THE PROBLEM. I HAVE SEVERAL CHILDREN AND I AM GREATLY CONCERNED ABOUT OUR SAFETY. I DO NOT KNOW WHAT ELSE TO DO BECAUSE THIS SEEMS TO BE A RECURRING PROBLEM WITH MANY 2000 IMPALAS. I DID A LOT OF RESEACH AND FOUND OTHER COMPLAINTS ON YOUR SITE DUE TO THE SAME ISSUE, AS WELL AS COMPLAINTS ON WWW.IMPALAHQ.COM. I'VE ALSO READ ISSUES WHERE SOME POLICE DEPARTMENTS ARE USING THIS SAME MODEL AND THEY HAVE REPORTED ACCIDENTS DUE TO STEERING LOST, WHICH SEEMS TO BE RELATED TO THE INTERMEDIATE STEERING SHAFT ISSUES. THE LAST STEERING SHAFT LUBE WAS 11 MONTHS AGO AND COST ME $140. LOOKS LIKE I WILL HAVE TO HAVE THIS SERVICE DONE EVERY 10-12 MONTHS TO KEEP THIS CAR FROM LOOSING STEERING. I CAN NOT PUT A PRICE ON THE SAFETY OF MY CHILDREN, BUT I CAN INFORM OTHER AND HOPE CHEVY WILL FIND A SOLUTION TO THIS PROBLEM QUICKLY. *AK