NHTSA Complaint #10074739 — 2000 DODGE INTREPID

I OWN A 200 DODGE INTREPID THAT HAS BEEN IN THE SHOP SINCE MARCH 28, 2004. THE INITIAL DIAGNOSIS WAS SLUDGE IN THE ENGINE (CYLINDER HEAD, TENSIONER TO THE TIMING CHAIN) THE WARRANTY COMPANY REFUSED TO PAY. I AGREED TO THE 1500 REPAIR. AFTER THE REPAIR THEN THEY SAY THE OIL PUMP IS BROKE AND THE WARRANTY COMPANY PAYS FOR THAT. AFTER THAT IS REPLACED THEY CALL AND STATE THAT THE VALVES ARE BENT. AFTER SIX WEEKS, THE SERVICE MANAGER STATES THAT HE TOLD THE WARRANTY COMPANY THAT HE RECOMMENDED THAT THE ENGINE BE REPLACED. I WAS NEVER TOLD ABOUT AN ENGINE REPLACEMENT UNTIL THEN AND I LET THE SERVICE MANAGER KNOW THAT AT THIS POINT I FEEL THAT THEY DID NOT KNOW WHAT THEY WERE DOING AND THAT I WOULD HAVE REMOVED MY CAR FROM THE SHOP. WELL MY CAR IS STILL AT EWALD AUTOMOTIVE THIS DAY I BROUGHT A REPLACEMENT CAR AT AN AUCTION ON MAY 8, 2004. MY SON HAS TALKED WITH THE GENERAL MANAGER WHO STATED THAT HE WAS NOT AWARE OF THE PROBLEM. ALTHOUGH NICE, HE HAS NOT DONE ANYTHING TO REMEDY THIS DILEMMA. I HAVE SINCE DONE RESEARCH ON THE NET AND HAVE FOUND A LOT OF THE SAME STORY WITH THE CAR. I DID EMAIL CHRYSLER ON THE ONSET OF THIS PROBLEM ASKING WHY NO WARNING. THE RESPONSE FROM THEM WAS THAT THE CAR WAS NOT EQUIPPED TO GIVE ME A WARNING. *JB