NHTSA Complaint #10073420 — 2000 FORD EXCURSION TIRES

Complaint Details

ODI Number	10073420
Vehicle	2000 FORD EXCURSION
Component	TIRES
Date of Incident	August 1, 2003
Date Filed	May 10, 2004
Mileage	40,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	TX

Consumer Description

OWNER HAS A 2000 FORD EXCURSION EQUIPPED WITH STEELTEX RADIAL A/T TIRES SIZE LT265/75R16. THE VEHICLE HAD 1 TIRE BLOW OUT AND WAS LEFT ON THE SIDE OF THE ROAD. OWNER TRIED TO CONTACT FIRESTONE FOR ROAD SIDE ASSISTANCE BUT FIRESTONE REFUSED. THE OWNER THEN RECEIVED HELP FROM GOODYEAR AND REPLACED THOSE TIRES WITH GOODYEAR TIRES. NOW FIRESTONE WILL NOT HONOR THE TIRE RECALL BECAUSE THE OWNER WAS NOT ABLE TO PRODUCE THE DAMAGED TIRES. OWNER SAYS THE TIRES PROVIDE FURTHER DETAILS. *JB *NM

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