NHTSA Complaint #10073170 — 2001 VOLKSWAGEN GOLF ENGINE AND ENGINE COOLING:ENGINE:GASOLINE

Complaint Details

ODI Number	10073170
Vehicle	2001 VOLKSWAGEN GOLF
Component	ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
Date of Incident	December 12, 2003
Date Filed	May 26, 2004
Mileage	39,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	Yes
State	CA

Consumer Description

UNDER NORMAL DRIVING CONDITIONS, THE VEHICLE CONSUMES ENGINE OIL AT A RATE THAT LEAVES THE RESEVOIR EMPTY BEFORE IT WOULD BE REFILLED DURING AN OIL CHANGE (ALL THE OIL IS CONSUMED WITHIN 5000 MILES, THE RECOMMENDED OIL CHANGE INTERVAL). VOLKSWAGEN MAINTAINS A POLICY THAT USING ONE QUART OF OIL PER 1000 MILES IS NORMAL FOR A 'MODERN ENGINE,' AND REFUSES TO REPAIR VEHICLES WHO DO NOT MEET THE CONSUMPTION REQUIREMENT. THIS ISSUE IS KNOWN BY THE COMPANY TO AFFECT A NUMBER OF THE 2.0L ENGINES ON THEIR GOLF AND JETTA MODELS, WITH THE CAUSE BEING ATTRIBUTED TO PISTON RINGS BEING INSTALLED UPSIDE DOWN. REINSTALLATION OF THE RINGS IS THE RECOMMENDED SOLUTION TO THE PROBLEM. HOWEVER, DEALERS ARE RELUCTANT TO EVEN PERFORM THE CONSUMPTION TESTS ON SUSPECT VEHICLES, MUCH LESS PERFORM THE REPAIRS. FURTHERMORE, THEY FALSIFY FINDINGS WHEN REPORTING TO THE CUSTOMER, UNDERESTIMATING OIL CONSUMPTION.

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