NHTSA Complaint #10073134 — 2004 FORD EXPLORER STEERING:HYDRAULIC POWER ASSIST SYSTEM

Complaint Details

ODI Number	10073134
Vehicle	2004 FORD EXPLORER
Component	STEERING:HYDRAULIC POWER ASSIST SYSTEM
Date of Incident	May 24, 2004
Date Filed	May 25, 2004
Mileage	13,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	Yes
State	GA

Consumer Description

POWER STEERING FAILS WHEN DRIVING AT ALL/VARIOUS SPEEDS. FAILURE IS FELT DURING/ATTEMPTED TURNING OF THE WHEEL IN EITHER DIRECTION WHILE DRIVING. STEERING BECOMES VERY DIFFICULT AND SUDDENLY POWER STEERING KICKS IN AND BECOMES UNSAFE AS GREAT PRESSURE IS BEING APPLIED TO STEERING WHEEL TO OVERCOME POWER STEERING FAILURE. DEALERSHIP CLAIMS NO KNOWN FAILURES AND CANNOT FIND PROBLEM WITH MY STEERING SYSTEM. AS A SYSTEMS SAFETY ENGINEER, I SUSPECT DEFECT IN SYSTEM AND MANUFACTURE HAS YET TO ADMIT. REQUEST ASSISTANCE TO FORCE MANUFACTURE/DEALERSHIP TO INVESTIGATE AND DETERMINE PROBLEM. *NM

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