NHTSA Complaint #10073011 — 1991 FORD TAURUS

AFTER THE RECOMMENDED 1 YEAR WAIT FOR WAXING, I DECIDED SINCE THE MILD WASHINGS WERE CONTINUING TO MAKE THE CAR DULLER I WOULD GIVE IT A SHINE. IT WAS BAD ENOUGH THAT PAINT CONTINUED TO COME OFF WHEN DRYING REGULARLY BUT I WAS MORTIFIED WHEN I TESTED AN AREA AND IT LOOKED LIKE WATER COLORS WERE USED AS PAINT. AFTER ALL THESE YEARS, I HAVE CALLED FORD SEVERAL TIMES WITH NO LUCK. ON ONE OCCASION A UNDISCLOSED PERSON SAID IT SOUNDED LIKE THERE WAS NOT ENOUGH OR NO CLEAR COAT AND I SHOULD TAKE IT TO WHERE I PURCHASED IT AND HAVE THEM LOOK AT IT. SO LUCKILY THE STADIUM AUTOMALL IN RUTHERFORD IS DIRECTLY ACROSS THE STREET FROM WHERE I LIVE. THIS IS ALSO WHERE I PURCHASED IT 13 YEARS AGO. THE MAN ADMITTED IT WAS DULL AND A GOOD WAXING PROFESSIONALLY WOULD HELP. I TOLD HIM I WOULD BE TO EMBARASSED BECAUSE THE PAINT COMES OFF EVEN WHEN I DRY IT AFTER A WASHING. HE NEVER CHECKED IF THEY WERE HAVING PROBLEMS AND TOLD ME THERE WAS NOTHING THEY WOULD DO ABOUT IT.I MUST POINT OUT WE ARE AVID FORD BUYERS AND MY HUSBANDS 10 YEAR OLD TRUCK WAS RE-PAINTED FROM THE SAME PROBLEM. ALSO AS THE ORIGINAL OWNER THE RECALLS LISTED IN YOUR WEB PAGE ON MY VEHICLE WERE ONLY ONCE REPORTED TO ME. THAT THE WAS THE CHILD SAFETY CATCH. JUST RECENTLY MY TIE-ROD SNAPPED ON RT.3 IN SECAUCUS, N.J. LUCKILY FOR ME I AM STILL ALIVE TO WRITE TO YOU. P.S. THE OTHER THINGS SUCH AS ROTORS EXCETERA HAVE ALSO BEEN DONE AT MY EXPENSE. MY CAR ONLY JUST CLICKED OVR 89,000 MILES FOR GOODNESS SAKE. THIS IS THE BEST WEBSITE!! EVEN IF NOTHING COMES OUT OF IT.*AK