NHTSA Complaint #10072867 — 2001 CHEVROLET IMPALA

I HAVE A 2001 CHEVROLET IMPALA LS AND I NOTICED A PROBLEM WITH IT RIGHT AFTER I BOUGHT IT. THE SECURITY PASSLOCK SYSTEM IS EITHER NOT FUNCTIONING WELL OR IT'S DEFECTED, I RESEARCHED THE PROBLEM ON THE INTERNET FORUMS AND I FOUND OUT THAT ALMOST 70% OF PEOPLE THAT OWN IMPALAS HAVE THE SAME PROBLEM. I TOOK IT TO THE DEALER AND THEY GAVE ME AN ENORMOUS SUM FOR THE REPLACEMENT. WHY SHOULD THE BUYER PAY FOR SOMETHING THAT IS OBVIOUSLY DEFECTED WHEN THE MAJORITY OF THE OWNERS HAVE THE SAME PROBLEM. GM IS AT FAULT HERE AND THE OWNERS HAVE TO PAY FOR IT. I, AND MANY OTHERS, BELIEVE THAT IT IS NOT US AT FAULT, BUT GM SINCE THEY ARE AWARE OF THE HIGH FAILURE RATE OF THEIR PASSLOCK SYSTEM. MY QUESTION FOR YOU IS: WHY DIDN'T GM ISSUE A RECALL FOR THIS DEFECTIVE PART? WHAT CAN THE OWNERS DO SO WE CAN INITIATE A RECALL FOR THIS PROBLEM? *AK