NHTSA Complaint #10072604 — 1997 GMC SAFARI

SEPTEMBER 1, 1999: AC PROBLEM (NOT COOLING) REPAIRED UNDER WARRANTY. NOVEMBER 3, 1999: LEFT DRIVERS DOOR WINDOW MOTOR REPLACED UNDER WARRANTY (NOT PASSENGER SIDE AS DOCUMENTED ON THE INVOICE). JANUARY 31, 2003: I WROTE TO GMC CUSTOMER SERVICE VIA EMAIL, DETAILING SOME PROBLEMS THAT HAD DEVELOPED WITH MY VAN. I COMPLAINED THAT THE DRIVERS WINDOW MOTOR WAS INTERMITTENT AT BEST. I MENTIONED WAS THE WINDSHIELD WIPERS WORKED ERRATICALLY. MY LOW SETTING ON THE AC FAN WAS INOPERABLE, AND EVENTUALLY ALL 3 LEVELS STOPPED. I HAD BEEN LIVING WITH IT FOR OVER A YEAR, BECAUSE I AM A SINGLE MOM, WORK FULL TIME AND COULDNT AFFORD TO BE WITHOUT MY TRANSPORTATION. THE REPLY I GOT WAS THAT MY VAN WAS TOO OLD, AND THINGS BREAK. THREE MONTHS LATER, I RECEIVED A RECALL CAMPAIGN IN THE MAIL FOR THE WINDSHIELD WIPER MOTOR. MAY 8, 2003: I TOOK MY VAN INTO THE CLOSEST GMC DEALER TO HAVE MY DRIVERS WINDOW MOTOR ($329.38) AND THE AC RESISTOR REPLACED ($103.24), AND PERFORM THE CAMPAIGN TO REPLACE THE WINDSHIELD MOTOR. JULY 22, 2003: RETURNED TO GMC DEALER TO REPAIR AC PROBLEM (AC BLOWS FROM DEFROSTER AND NOT FROM VENTS) THAT DEVELOPED MAY 10, 2003.($132.50) SEPTEMBER 24, 2003: RETURNED TO GMC DEALER FOR SAME AC PROBLEM THAT RETURNED JULY 30, 2003. THAT VAN WAS IN THE SERVICE DEPARTMENT ALL DAY, AND WAS NEVER REPAIRED. I HAD TO HAVE MY CAR FOR WORK AND COULD NOT LEAVE IT. NEEDLESS TO SAY, I WAS VERY UNHAPPY WITH THEM. I HAD BEEN UNABLE TO LEAVE THE VAN AGAIN UNTIL JUST RECENTLY, CHOOSING INSTEAD TO LIVE WITH THE PROBLEM UNTIL SUCH TIME I COULD AFFORD TO BE WITHOUT THE CAR FOR A DAY. APRIL 20, 2004: RETURNED TO GMC DEALER FOR AC PROBLEM. WAS TOLD THE HOSE WAS BROKEN IN A DIFFERENT PLACE THAN BEFORE. (169.24). DURING THE DRIVE HOME, THE AC PROBLEM RETURNED. APRIL 29, 2004: VAN WONT START DUE TO A DEAD BATTERY. I REPLACED THE BATTERY, AND STILL SAME PROBLEM RETURNS. NOW I HAVE AN ELECTRICAL PROBLEM SOMEWHERE THAT IS KILLING MY BATTERY, AND I CANT FIND IT.*AK