NHTSA Complaint #10072530 — 2002 FORD F-150

WINDSHIELD SEAL LEAKED (RAIN) ALONG ROOFLINE CAUSING MULTIPLE ELECTRICAL PROBLEMS. VEHICLE HAS MULTIPLE SYSTEM WARNING LIGHTS VISIBLE ON DASH. SHORT CIRCUIT SOUNDS COMING FROM BEHIND DASHBOARD. WARNING LIGHTS, BLOWER MOTOR AND HEAD LIGHTS OPERATE WITHOUT KEY IN THE IGNITION CAUSING BATTERY TO BE DRAINED. WIPERS CUT OFF WITHOUT WARNING. DOOR WINDOWS STOP WORKING WITHOUT WARNING. VEHICLE SHIFTS INTO FOUR-WHEEL DRIVE WITHOUT WARNING. ENGINE RACES WHILE PARKED (REVS TO 4000 RPM AND RETURNS TO NORMAL). SALES MAN INFORMED THAT FORD WILL NOT COVER THE PROBLEM BECAUSE THE TRUCK IS OUT OF WARRANTY AND TO BRING TRUCK TO DEALER (5/3/04). TRUCK WOULD NOT START UNTIL 5/8/04. SEAL TO WINDSHIELD SEPARATED FROM VEHICLE ON LEFT SIDE WHILE DRIVING TO DEALERSHIP (5/10/04). THE TRUCK NOW HAS EXCESSIVE WIND NOISE. TRUCK WILL NO LONGER START (5/11/04). I CALLED FORDS CUSTOMER AND REQUESTED THAT A REPRESENTATIVE FROM FORD INSPECT THE TRUCK. CUSTOMER SERVICE ASKED THAT THE TRUCK BE TOWED TO A FORD DEALER. TRUCK WAS TOWED TO LOCAL DEALER. DEALER DID NOT WANT TO HELP ME CONTACT FORD AFTER I INFORMED THEM THAT THE TRUCK HAS A DEFECTIVE WINDSHIELD SEAL. DEALERSHIP INFORMS ME ON 5/13/04 THAT THE ZONE SUPERVISOR FROM FORD SAID THAT THERE WAS NOTHING THAT COULD BE DONE ABOUT THE PROBLEM. IN ADDITION, DEALER REFUSES TO PUT STATEMENT IN WRITING. THE DEALER ALSO INFORMED ME THAT FOR A FEE, THEY COULD SEAL THE WINDSHIELD AND DIAGNOSIS THE PROBLEM BUT THE DEALERSHIP WHERE THE TRUCK WAS PURCHASED FROM SHOULD DO THE REPAIRS. *AK