NHTSA Complaint #10072491 — 2000 DODGE NEON

HAD STOPPED AT A STOP SIGN,WAS PROCEDING THRU INTERSECTION WHEN THERE WAS A LOUD "BANG"AND IT FELT AS IF SOMETHING HAD FALLEN OFF THE CAR.STOPPED VEHICLE AND GAVE IT AN EXTERIOR INSPECTION THAT FOUND 1 TIRE POINTING IN THE THE EXPECTED DIRECTION AND THE DRIVER'S SIDE TIRE POINTING OFF IN A DIFFERENT DIRECTION.HAD CAR TOWED TO DEALERSHIP WHO ADVISED BOTH TIE-RODS ARE BROKE AND NEED TO BE REPLACED.THIS IS A 2000 DODGE NEON WITH ABOUT 51,500 MILES ON IT. OVER THE PHONE THE SERVICE PERSON ADVISED THIS IS NOT NORMAL WEAR&TEAR AND THAT THESE PARTS COULD NOT BE GREASED. I HAD A HONDA WITH OVER 250,000 MILES ON IT AND THE TIE RODS NEVER BROKE AND MY HUSBAND HAS A CHEVY TRUCK WITH OVER 148,000 MILES AND HIS TIE-RODS ARE FINE. THE SERVICE PERSON ADVISED THAT WE WOULD BE RESPONSIBLE FOR THE BILL TO REPAIR THIS.SERVICE DEPT.WAS ADVISED THAT WE WANTED THE OLD PARTS SAVED AND THEY AGREED.