NHTSA Complaint #10071385 — 1998 FORD WINDSTAR

WHEN WE PURCHASED THE VAN, WE ALSO BOUGHT A DIAMONDKOTE WARRANTY ,FOR 499.99$ AND TOLD AT THE TIME OF PURCHASE THAT IS WAS A GOOD WARRANTY.WE THEN FOUND OUT THAT WE SHOULD NOT HAVE BEEN SOLD THE WARRANTY AND PLAZA FORD LINCOLN WILL NOT HONOR IT, WE CAN'T EVEN GET A REFUND, SO WE SPOKE TO SOMEONE AT DIAMONDKOTE AND THIS PERSON TOLD US THAT WE SHOULD NOT HAVE BEEN SOLD THE WARRANTY AND HAVE BEEN TRYING TO GET A REFUND EVER SINCE,EITHER FROM PLAZA FORD LINCOLN OR DIAMONDKOTE. I HAD INTENTIONS OF SUING FORD MOTOR COMPANY TWO YEARS AGO WHEN MY HUSBAND TOOK MY TWO DAUGHTERS TO HALIFAX, BECAUSE MY 8 YEAR OLD HAD CANCER AT THE TIME, SHE HAD A APPOINTMENT AT THE I.W.K HOSPITAL AND IT WAS BY THE GRACE OF GOD THAT THAY WERE NOT KILLED WHEN THE FRONT SUSPENTION SPRING BROKE IN WHICH CASE MY HUSBAND LOST STEERING. I SPOKE TO A LAWYER WHO SADLY TOLD, BECAUSE THERE WAS NO DEATH OR INJURY THERE WAS NOTHING HE COULD DO,WELL MY 8 YEAR OLD WHO IS NOW CANCER FREE WAS SO SCARED, SHE STILL GETS VERY SCARED TO GET IN A VEHICLE. I COULD GO ON BUT FOR NOW THIS IS JUST THE BEGINING. I AM GOING TO PURSUE THE MATTER OF THE DIAMONDKOTE WARRANTY FURTHER,AND POSSIBLY MORE.WE HAVE HAD ALOT OF VEHICALS BEFORE BUT NEVER A FORD WITH AS MUCH TROUBLE AS THIS HAS BEEN.