NHTSA Complaint #10071377 — 1998 FORD ESCORT

HELLO, MY COMPLAINT CONCERNS THE REAR COIL SPRINGS OF '98 ISH ESCORTS. IN MY CASE, THE FIRST SPRING FAILED AT ABOUT 80,000 KMS AND THE SECOND WAS CONFIRMED JUST TODAY WHILE HAVING A TIRE REPLACED DUE TO A PUNCTURE. THREE GARAGES HAVE MADE UNSOLICITED COMMENTS CONCERNING THE AWFUL COILS DELIVERED WITH THE CAR WONDERING IF THEY (THE REAR COILS) HAD FAILED YET. INITIALLY I WAS SKEPTICAL OF THE MECHANICS MOTIVES; NOW I JUST FUME WHEN I HEAR THESE COMMENTS. IF THIS IS SUCH A PROBLEM, WHY ISN'T FORD MAKING ARRANGEMENTS TO REDRESS THIS PROBLEM? NOW I'M WONDERING WHETHER THAT BUSTED COIL WAS RESPONSIBLE FOR YESTERDAY'S PUNCTURED TIRE - THE GARAGE THOUGHT THIS WAS CERTAINLY NOT OUT OF THE QUESTION.