NHTSA Complaint #10071330 — 2000 FORD FOCUS

BOTH BACK DOOR MECHANISMS FAILED DUE TO WHAT LOOKED TO BE CORROSION ULTIMATELY CAUSING THE DOOR TO FLY OPEN WHILE DRIVING - MY EIGHT YEAR OLD DAUGHTER FELL OUT OF THE CAR, LUCKILY SUSTAINING NO INJURY, ASIDE FROM SHEER TERROR. I ATTEMPTED TO GET ASSISTANCE FROM FORD, BOTH DEALERSHIP AND FORD CREDIT, HOWEVER, I WAS GIVEN THE EXCUSE THAT BECAUSE I MISSED A SERVICE CHECK ON MY VEHICLE, THEY WERE NOT RESPONSIBLE FOR THE REPAIRS, IN PART OR IN WHOLE. I FAXED, EMAILED AND SNAIL MAILED LETTERS TO EVERY DEPARTMENT, BUT BECAUSE OF THE "MISSED CHECK UP", WHICH WOULD HAVE ONLY BEEN SIX MONTHS SINCE THE LAST ONE, I AM NOW STUCK WITH HAVING TO REPAIR THE DOORS...OVER FOUR HUNDRED DOLLARS IN PARTS FOR THE LATCH/MECHANISM INSIDE THE BOTH DOORS...AND LORD ONLY KNOWS WHAT THE EXPENSE IS FOR LABOUR.