NHTSA Complaint #10071306 — 1997 FORD EXPLORER ENGINE AND ENGINE COOLING

Complaint Details

ODI Number	10071306
Vehicle	1997 FORD EXPLORER
Component	ENGINE AND ENGINE COOLING
Date of Incident	February 15, 2003
Date Filed	April 22, 2004
Mileage	24,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	UN

Consumer Description

THE VEHICLE IN QUESTION IS A 1997 FORD EXPLORER WITH 38643KM. THE A/C HEATER UNIT WAS BLOWING OUT ONLY COOL AIR. DOES NOT HELP WHEN YOU GET -30C WEATHER AND YOU TRY TO DEFROST YOUR WINDSHIELD WITH COLD AIR. YES IT IS OUT OF THE 3 YEAR WARRANTY PERIOD BUT CERTAINLY NOT THE 60000KM. I DO NOT UNDERSTAND HOW A VEHICLE WITH LESS THAN 40000KM CAN HAVE SUCH A PROBLEM ? FORD'S ANSWER IS AS FOLLOWS: CAUSE: DIAGNOSED-TEMP BLEND DOOR IS BROKE. CORRECTION: REPLACED INTERIOR HEATER CASE. FORD REFUSES TO PAY ANY PORTION BECAUSE IT IS OUT OF WARRANTY. OTHER WEBSITES WITH SAME PROBLEM LISTED: HTTP://WWW.MIGHTYAUTOPARTS.COM/DATA/OTL1200.PDF HTTP://WWW.CARSURVEY.ORG/VIEWCOMMENTS_REVIEW_16717.HTML HTTP://WWW.EPINIONS.COM/CONTENT_66590314116

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