NHTSA Complaint #10071305 — 2001 CHEVROLET IMPALA

THE CLEAR COAT IS COMING OFF THE CAR. WE BOUGHT THE CAR USED (OCT. 26/01) AND TOOK IT TO ZIEBART TO HAVE A PROTECTIVE COATING PUT ON.(NOV. 9/01) THE GM PROTECTION PLAN WAS VERY EXPENSIVE. WHEN WE TOOK IT BACK FOR ITS ONE-YEAR CHECK-UP(OCT. 21/02),THE TECHNICIAN AT ZIEBART TOLD US THAT THE CLEAR COAT WAS COMING OFF. WE TOOK IT TO THE DEALERSHIP ON OCT. 31/02. THE WARRANTEE WAS FOR 60000 KM (38000 MILES). THE DEALERSHIP REPAIRED THE PART THAT WAS COMING OFF "AS A GESTURE OF GOOD WILL" BECAUSE THE WARRANTEE WAS UP, BUT WE REQUESTED THAT THEY DO THE WHOLE CAR, AS WE FELT THAT THE PROBLEM WOULD RECUR. "THEY DO NOT REPAIR WHAT IS NOT DAMAGED." NOW, 7 MONTHS LATER, THE CLEAR COAT IS COMING OFF A DIFFERENT PART OF THE CAR. THEY WILL COVER 50% OF THE COST OF REPAIR, BUT WHEN I ASKED WHAT HAPPENS IF THIS PROBLEM RECURS, I WAS TOLD WE WILL HAVE TO PAY FOR THE REPAIR. GM CANADA IS PLAYING HARD-BALL AND BACKS THE DEALERSHIP. "THE MATTER IS CLOSED". WHEN I ASKED IF THERE WAS AN OMBUDSMAN, THEY SAID NO AND THAT MY ONLY OTHER OPTION IS "TO GET LEGAL COUNSEL OR GO TO GM MEDIATION OR ARBITRATION." DO YOU HAVE A CANADIAN COUNTERPART? THANK YOU.