NHTSA Complaint #10071228 — 2003 TOYOTA CAMRY

THIS CAR PULLS LEFT AND TRACKS POORLY UNDER MOST DRIVING CONDITIONS. IT IS ESPECIALLY BAD IN CROSSWINDS AND ON WET ROADWAYS. IT WAS ORIGINALLY ESTABLISHED BY THE DEALERSHIP THAT LOW CASTER ANGLE WAS TO BLAME. THE DEALER WAS ABLE TO LOOSEN AND JIGGLE THE ENGINE CRADLE TO GET THE CASTER ON THE MINIMUM SPECIFICATION FOR CASTER, BUT THIS HAS DONE NOTHING TO CORRECT THE POOR HANDLING. AFTER 4 VISITS AND MUCH UNNECESSARY DELAY, THE DEALERSHIP AND TOYOTA NOW CLAIM THERE IS NOTHING WRONG WITH THE CAR. THIS DEFECT REPRESENTS A SIGNIFICANT SAFETY ISSUE WITH LANE DRIFTAGE, AND LIMITS THE USE OF THE CAR. I AM DEEPLY DISAPPOINTED WITH THE DEALERSHIP'S AND TOYOTA'S POSITION. I SELECTED TOYOTA FOR THEIR APPARENT GOOD REPUTATION FOR INTEGRITY AND SERVICE, BUT MY EXPERIENCE HAS SHOWN OTHERWISE. MY INTERACTIONS WITH TOYOTA THROUGH THEIR AGENTS HAS SHOWN THAT THEIR REPUTATION APPEARS TO BE LARGELY BASED ON THEIR OWN PUBLIC RELATIONS CAMPAIGN--NOT ON SERVICE AND QUALITY. I AM NOW FACED WITH THE PROSPECT OF ARBITRATION AND LAWSUIT TO FORCE TOYOTA MOTOR CORP TO HONOR THEIR WARRANTY. I CANNOT IN GOOD CONSCIENCE KNOWINGLY SELL THIS VEHICLE TO ANOTHER UNSUSPECTING BUYER, SO I MUST CHOOSE TO EITHER SUE TOYOTA OR REPAIR THE VEHICLE MYSELF.