NHTSA Complaint #10071204 — 2000 FORD EXPLORER

THE FIRST TIME I HAD A PROBLEM IS WHEN MY CAR WOULDN?T START ON MY WAY TO WORK, AND THE CHECK ENGINE LIGHT CAME ON. IT WAS A FEW DAYS AFTER I GOTTEN IT. SO I TOOK IT IN AND THEY SAID THEY CHECKED THE ENGINE AND TURNED OFF THE LIGHT. THEY TOLD ME I SHOULD HAVE IT SERVICED. SO I DID. THE OTHER TIME I TOOK IT IN, IT HAD DIED ON ME WHILE DRIVING DOWN MY UNCLES APARTMENT HILL. THEY SAID THEY WERE GETTING SOME WEIRD CODES FROM THE COMPUTER OR SOMETHING. THEY SAID THEY WOULD GET ME AN APPOINTMENT WITH FORD. THEN THEY CALL LATER THAT DAY AND TELL ME THEY WILL BRING SOMEONE IN TO LOOK AT THE CAR WHO SPECIALIZES IN FORD MODELS. I NEEDED A CAR SO I HAD TO RENT A CAR WHILE THEY HAD MY CAR IN THE SHOP SO THAT I COULD TAKE MY SON TO THE SITTERS AND HAVE A WAY TO WORK. ONLY TO FIND OUT WHEN I GOT MY CAR BACK, THAT UNFORTUNATELY THEY DIDN?T HAVE THE TOOLS TO FIX THE PROBLEM SO THEY WILL BE SENDING MY CAR TO FORD. SO FAR ITS BEEN ABOUT A WEEK, THEY HAVE NOT CALLED ME WITH A CONFIRMED DATE ON WHEN I CAN TAKE MY CAR IN TO FIX. YESTERDAY, (NOV. 11) THE ENGINE WOULD LUG, ONCE IN A WHILE MY CAR WILL DIE OUT. WHEN I STARTED IT UP AGAIN ABOUT 5 MINUTES LATER, MY CHECK ENGINE LIGHT WOULDN?T GO OFF. I CALLED IT IN WHEN I GOT TO WORK. THEY TOLD ME THAT I COULD STILL DRIVE IT IF IT DOESN?T SEEM DIFFERENT FROM BEFORE. I AM STILL DRIVING IT, MOSTLY BECAUSE IF I TAKE IT IN, I WON?T HAVE ANY WAY TO WORK AND BACK HOME. THEY SAID THEY DON?T GIVE OUT LOANERS. I?VE BEEN TOLD THAT THE CAR HAS MULTIPLE PROBLEMS, AND MOST OF THEM DIFFERENT EVERY TIME I GO IN. ONE TIME IT WAS SOME KIND OF CODE STATING THAT IT THINKS IT?S A STOLEN CAR, NOW IT SOME KIND OF TIMER. THE FIRST TIME IT WAS CAUSE I NEEDED A SERVICE. IT SEEMS LIKE THE LONGER I DRIVE MY CAR THE WORSE IT?S GETTING. BUT REALLY I HAVE NO CHOICE. THEY WON?T GIVE ME A LOANER. I AM PAYING MAJOR BUCKS TO RENT A CAR SINCE I?M ONLY 19. IT COST ME $65 THE TIME I RENTED ONE CAUSE I WOULDN?T HAVE A WAY TO WORK.