NHTSA Complaint #10071026 — 2003 TOYOTA CAMRY

THE CD CHANGER INITIALLY HAD ISSUES WITH PLAYING CDR (CDS MADE ON A COMPUTER AT HOME). IT WOULD SKIP ALL OF THE TIME. IT ALSO HAD ISSUES WITH REGULAR CDS WHEN ATTEMPTING TO FAST-FORWARD OR REVERSE TO A SPECIFIC AREA OF A SONG TRACK. IT TOOK A VISIT AND A COUPLE TELEPHONE CALLS TO TOYOTA'S CUSTOMER SERVICE TO GET THEM TO AGREE TO REPLACE THE CD CHANGER. EVER SINCE THIS WAS REPLACED, I HAVE HAD NO FURTHER ISSUES WITH THE VEHICLE SINCE THEN. HOWEVER, IN THE CAMRY THAT I HAD AS A LOANER WHEN THE VEHICLE WAS IN ON 7/28/03, THAT VEHICLE HAD THE SAME ISSUE WITH ITS CD CHANGER AND I TOLD THE SERVICE MANAGER ABOUT IT. THE MOON ROOF HAS HAD ISSUES SINCE THE VEHICLE WAS ORIGINALLY PURCHASED IN JANUARY 2003. BASICALLY, IT HAS BEEN LEAKING AND A WATER NOISE IS HEARD WHEN OPERATING THE VEHICLE AT HIGHWAY SPEEDS, WHICH IS NOT NORMAL AND THE RADIO NEEDS TO BE TURNED UP TO DROWN THE SOUND OUT. THE VEHICLE HAS BEEN TO THE DEALERSHIP FOR REPAIRS FOR FOUR TIMES. THE LAST TIME IT WAS IN WAS ON 7/28/2003. AT THAT POINT OF TIME, THE MOON ROOF WAS NOT EVEN CLOSING COMPLETELY. TOYOTA FLEW A FIELD TECHNICIAN FROM CALIFORNIA TO KANSAS CITY FOR THE REPAIR. HE CLAIMS THAT THE REASON FOR THE MOON ROOF NOT CLOSING WAS BECAUSE THE BATTERY WAS DISCONNECTED WHEN THE HEATED LEATHER SEATS WERE INSTALLED AND THAT CAUSED THE TIMING FOR THE ROOF TO BECOME CORRUPTED. THE DEALERSHIP NEVER SAW THIS PROBLEM EVER WITH ANY 2002-2003 MODEL CAMRY AND THAT IS WHY A FIELD TECH WAS SENT OUT. AFTER HE FIXED THE SUNROOF, I WAS ASSURED BY CHARLES EPP, TOYOTA'S REGIONAL MANAGER, THAT MY VEHICLE WAS FULLY REPAIRED AND HE PERSONALLY ASSURED ME THAT IT WAS TESTED FOR WATER ISSUES TOO AND THAT EVERYTHING WAS CORRECTED BY RESETTING THE TIMING. WHILE OPERATING THE VEHICLE SHORTLY AFTER THE REPAIR, THE MOON ROOF IS STILL LEAKING AND HAVING WATER NOISES DURING HIGHWAY OPERATIONS DURING RAINSTORMS. RECENTLY, I HAD AN ARBITRATION HEARING AT JAY WOLFE TOYOTA WITH AN ARBITRATOR FROM NCDS.