NHTSA Complaint #10070999 — 2002 DODGE NEON UNKNOWN OR OTHER

Complaint Details

ODI Number	10070999
Vehicle	2002 DODGE NEON
Component	UNKNOWN OR OTHER
Date of Incident	October 15, 2003
Date Filed	April 22, 2004
Mileage	20,090 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	WI

Consumer Description

I HAD PURCHASED A 2002 DODGE NEON SXT IN SEPTEMBER OF 2002. AFTER A FEW MONTHS OF DRIVING MY CAR UNTIL TODAY OCTOBER 10TH, 2003 I HAVE HAD MY CAR AT THE DEALER 6 DIFFERENT TIMES FOR THE SAME PROBLEM. I HAVE AN ELECTRICAL SHORT SOMEWHERE WHERE IT MAKES ALL MY GAUGES DIE AND FLICKER. THE BRAKE AND SEAT BELT LIGHT COME ON AND CHIME...MY DOME LIGHT FLICKERS LIKE A STROBE LIGHT..MY RADIO CUTS OUT AND SOMETIMES MY POWER WINDOW WILL NOT WORK PROPERLY. THE FIRST COUPLE TIMES THE SAID CLUSTERS IN THE BACK OF THE DASH HAD TO BE TIGHTENED. AFTER THIS DIDN'T WORK THE NEXT STEP WAS TO REPLACE THE DASHBOARD. AFTER THIS DIDN'T WORK THEY DECIDED TO RIG AN AUXILLARY GROUND TO MY BATTERY BY SPLICING INTO THE CLUSTER ON THE BACK OF THE DASH. THE LAST STRAW WAS WHEN THEY TOOK MY CAR AND WANTED IT FOR A WEEK, BUT I GOT IT BACK IN 2 DAYS AND THE RESPONSE WAS WE CAN'T DUPLICATE IT...SO WHEN CAN'T FIX IT. WE'RE STUMPED. I DON'T ACCEPT THAT AS AN ANSWER AND NOW HAVE BEEN GETTING THE RUNAROUND FROM THE DEALERSHIP AND CHRYSLER HEADQUARTERS IN DETROIT. EVEN SO MUCH SO THAT A WOMAN WHO WORKED THERE TOLD MY THEY ARE GOING ABOVE AND BEYOND WHAT THEY NEED TO DO FOR ME AS A CUSTOMER BY PROVIDING ME WITH A RENTAL. IF THEY WOULD HAVE WENT ABOVE AND BEYOND FOR ME THEY WOULD HAVE FIXED IT THE FIRST TIME...NOW I DON'T EVEN WANT THE CAR ANYMORE.

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