NHTSA Complaint #10070880 — 2001 TOYOTA SIENNA

ENGINE AND ENGINE COOLING issue reported to NHTSA

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Complaint Details

ODI Number	10070880
Vehicle	2001 TOYOTA SIENNA
Component	ENGINE AND ENGINE COOLING
Date of Incident	September 15, 2003
Date Filed	April 22, 2004
Mileage	55,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NC

Consumer Description

I BOUGHT THE CAR IN 2001, USED AT 18,000 MILES. I HAVE HAD ALL SCHEDULED MAINTENANCE DONE. ON AUG 8TH I HAD AND OIL CHANGE AND BY SEPT. 17 THERE WAS NO OIL , ANOTHER OIL CHANGE WAS DONE. BY SEPT. 22 THERE WAS NO OIL. I BROUGHT THE CAR TO STEVENSON TOYOTA IN JACKSONVILLE, NC, WHERE THEY TOLD ME I HAD AN OIL GELLING PROBLEM. THEY ARE KEEPING MY CAR FOR 1-2 WEEKS, WITHOUT THE USE OF A LOANER CAR. THEY STATE THAT TOYOTA WILL CLEAN THE PARTS ONE TIME AS A GOOD WILL GESTURE AND POSSIBLY PAY FOR A RENTAL CAR FOR 3 DAYS. THEY ALSO SAID THAT MY WARRANTY AND EXTENDED WARRANTY DOES NOT COVER THIS. MY CAR HAS APPROX 55,000 MILES. I AM TRULY AFRAID TO TAKE THIS CAR BACK FROM THEM AS I AM UNSURE OF IT'S RELIABILITY OR THEIRS.

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