NHTSA Complaint #10070699 — 2002 GMC YUKON

MODEL: 2001 GMC YUKON 4WD DATE OF PURCHASE: SEPTEMBER 25, 2001 RIGHT NOW OUR YUKON IS AT FIORE'S IN ALTOONA, PA FOR THE THIRD TIME TRYING TO BE FIXED FOR THE SAME PROBLEM. THIS IS THE THIRD DAY THAT THEY HAVE HAD OUR CAR. THE STEERING WHEEL LOCKS UP WHEN TURNING RIGHT AND BRAKING. I AM VERY DISAPPOINTED. HISTORY: JULY 26, 2003: WHILE VACATIONING IN DELAWARE THE STEERING BEGAN TO FAIL (THE STEERING WOULD ALMOST LOCK UP AND MAKE IT ALMOST IMPOSSIBLE TO TURN THE STEERING WHEEL). THE FAILURE ALWAYS OCCURRED WHILE TURNING THE WHEEL TO THE RIGHT WHILE DEPRESSING THE BRAKE PEDAL. THE PROBLEM DIDN'T ALWAYS OCCUR, HOWEVER DURING THE 5-HOUR DRIVE BACK HOME ON JULY 27, THE STEERING FAILED SEVERAL TIMES CAUSING EXTREME STRESS. JULY 28, 2003: CALLED THE DEALER WHERE THE YUKON WAS PURCHASED (FIORE PONTIAC GMC, ALTOONA, PA) AND TOLD THE SERVICE DEPARTMENT ABOUT THE STEERING PROBLEM. THE CAR WAS SCHEDULED TO BE SEEN ON THURSDAY, JULY 31, 2003. JULY 31, 2003: THE YUKON WAS SEEN BY THE FIORE SERVICE DEPARTMENT. I WAS TOLD THAT THE PROBLEM WAS A STEERING SENSOR THAT NEEDED REPLACED. THE PART WASN'T AVAILABLE AND HAD TO BE ORDERED. I HAD TO CALL THE DEALERSHIP SEVERAL TIMES OVER THE NEXT FEW DAYS TO FIND THE STATUS OF THE PART. THE PART WAS NOT DELIVERED UNTIL TUESDAY, AUGUST 5, 2003. AUGUST 5, 2003: THE SERVICE DEPARTMENT SCHEDULED THE PART TO BE INSTALLED ON THURSDAY, AUGUST 7, 2003 AUGUST 7, 2003: THE NEW SENSOR WAS INSTALLED AUGUST 9, 2003: WHILE VACATIONING IN DELAWARE, THE STEERING AGAIN FAILED AS BEFORE. THERE WAS NO CHANGE EVEN AFTER THE NEW SENSOR WAS INSTALLED. RETURNED FROM VACATION ON AUGUST 13, 2003. THE STEERING FAILED SEVERAL TIMES DURING THIS PERIOD. AUGUST 13, 2003: CALLED FIORE PONTIAC SERVICE DEPARTMENT TO NOTIFY THEM THAT THE STEERING PROBLEM HAD NOT BEEN CORRECTED. WAS TOLD TO BRING THE CAR IN THE AFTERNOON OF AUGUST 18, 2003. DURING THE NEXT 5 DAYS, THE STEERING CONTINUED TO FAIL AND TIGHTEN UP SEVERAL TIMES.