NHTSA Complaint #10070685 — 1999 KIA SEPHIA

THE HORN STOPPED WORKING ON MY 1999 KIA SEPHIA WITH 61,000 MILES. THE DEALERSHIP (WHICH ALSO SELLS AND SERVICES FORDS) ESTIMATED THE REPAIR AT $50 TO $100, WHICH I AUTHORIZED. A FEW HOURS LATER THE SERVICE MANAGER CALLED AND TOLD ME TO FORGET IT. DUE TO A TOTALLY BIZARRE DESIGN, THE HORN IS INTEGRATED INTO THE AIRBAG UNIT AND FIXING THE HORN REQUIRES REPLACING THE ENTIRE AIRBAG ASSEMBLY. THE COST: $650 FOR THE PART AND $150 LABOR, TOTAL $800. IF THE HORN DESIGN WERE NORMAL, HE SAID IT WOULD HAVE COST LESS THAN $100. I CALLED KIA OF AMERICA CONSUMER AFFAIRS AND OFFERED TO PAY $100, THE NORMAL AMOUNT, TOWARD THE REPAIR. THEY DECLINED AS THE CAR IS OUT OF WARRANTY AND SAID THAT I WOULD HAVE TO PAY THE FULL COST MYSELF. I HAD PLACED THE CAR ON SALE JUST BEFORE THE HORN WENT BAD AND HAVE BEEN UNABLE TO SELL IT AS NOBODY WANTS TO BUY A CAR WITHOUT A HORN. ALSO, IT IS DANGEROUS TO DRIVE A CAR WITHOUT A WARNING SIGNAL IN CASE OF DANGER.