NHTSA Complaint #10070681 — 1998 JEEP WRANGLER

WATER LEAK IN PASSENGER COMPARTMENT. I FINALLY HAD TO REMOVE RIGHT SIDE FLOOR CARPETING AND GLOVE BOX COVER AND SHOW THE DEALER WHERE THE BODY WAS LEAKING. I HAD THE WRANGLER TO TWO DIFFERENT DEALERS FOR THIS PROBLEM. EACH DEALER CHARGED ME $100.00 TO FIX THE PROBLEM. PROBLEM ONE WAS A LOWER WINDSHIELD SEAL. PROBLEM 2 WAS TO RE-SEAL BEHIND THE HEATER WHICH IS BEING DONE AT THIS TIME. SERVICE MANAGER SAID HE WOULD TALK TO CHRYSLER ABOUT REPLACING CARPET ON RIGHT SIDE WHICH BY NOW WILL NOT MATCH LEFT SIDE AND THEY WILL PROBABLY NOT PAY FOR IT. I HAVE BEEN WITHOUT MY TRANSPORTATION FOR SEVERAL DAYS ON AND OFF BECAUSE OF THE LEAK AND THEIR INABILITY TO FIND THIS LEAK. THERE POLICY ON RENTAL CARS IS IF THEY CAN'T FIX THE CAR IN THE FIRST 24 HOURS THEY WILL GIVE YOU A RENTAL CAR. THEY SEND YOU HOME CAR-LESS TO WAIT FOR THE CALL AS TO WHEN YOUR CAR WILL BE READY. THEY HAVE HAD MY CAR FOR 3 DAYS NOW AND I AM THE ONLY ONE WHO CALLS THEM TO FIND OUT WHEN MY CAR WILL BE READY. IN THE PAST I HAVE PURCHASED A NUMBER OF CHRYSLER PRODUCTS. WHEN I SELL THE WRANGLER AND DURANGO, MY CHRYSLER DAYS ARE OVER. WHILE I BELIEVE THEIR CARS AND TRUCKS ARE ALMOST AS GOOD AS MOST AMERICAN PRODUCTS TODAY, TRYING TO WORK WITH THE DEALERS IS ALMOST IMPOSSIBLE. I THINK THEY HAVE A TERRIBLE DEALER NETWORK.