NHTSA Complaint #10070498 — 1989 GMC SUBURBAN

WE PURCHASED A 1989 GMC SUBURBAN IN FEBRUARY 2003. AT THAT TIME THE PERSON WE HAD PURCHASED THE VEHICLE FROM TOLD US THERE WAS A POSSIBILITY THE PAINT HAD BEEN RECALLED, BUT HE HAD NEVER CHECKED INTO IT. UPON US TAKING DELIVERY I BEGAN TO SEARCH ON THE WEB AND CAME UPON YOUR INFORMATION AND TOOK THE ADVICE OF CONTACTING OUR LOCAL SERVICE MANAGER AT OUR CHEVY DEALERSHIP. THEY TOLD ME IT WAS TOO OLD AND THE RECALL HAD EXPIRED. TODAY 6-31-03 I CALLED THE GM SERVICE CENTER AND WAS GIVEN A SERVICE # OF 1-1-146-15140, AND TOLD TO CALL A DIFFERENT # GIVEN THE YEAR OF THE VEHICLE. I THEN CALLED WITH THIS REFERENCE# AND WAS TOLD BECAUSE OF THE YEAR AND MILEAGE THEY WOULD NOT LOOK AT THE PAINT, AND THERE WERE "NO OPEN PAINT CLAIMS RECORDED" I ASKED WHAT THIS MEANT AND THE WOMAN SAID THERE WERE NO RECALLS OPEN ON THIS YEAR FOR PAINT. I DID NOT ARGUE WITH HER, AS I HAD ALREADY TOLD HER I HAD LOOKED UP THIS RECALL ON THE WEB. THE TWO SIDE SEATBELTS IN THE MIDDLE ROW OF SEATS. DON'T WORKVERY WELL, THEY GET STUCK HALF WAY OUT A LOT.