NHTSA Complaint #10070484 — 1990 FORD PROBE

POWER SHOULDER RESTRAINT HAS JAMMED ON DRIVER SIDE AND WILL NOT RETRACT TO SECURE THE DRIVER. I FOUND A FORD SAFETY RECALL # 96V-172 TO INSPECT OR REPAIR THIS SAFETY PROBLEM. I PRINTED A COPY AND HANDED IT TO THE LOCAL FORD DEALER WHO SAID THERE WERE NO SAFETY RECALLS FOUND ON MY SON'S FORD PROBE'S VIN NUMBER. MY SON PURCHASED THE CAR USED IN FEBUARY 2003. THE PROBLEM STARTED IN MAY 2003. I AM CONCERNED THAT IF MY SON IN A ACCIDENT THAT HE WILL NOT BE PROPERLY PROTECTED. I WANT TO FILE A FORMAL COMPLAINT AGIENST THE FORD MOTER CO. AND PHIL LONG FORD OF COLORADO SPRINGS, COLORADO. CONTACTS MADE AT PHIL LONG ON FRIDAY THE 13TH OF JUNE 2003. ASSISTANT SERVICE MANAGER: MIKE COPE. I LEFT A VOICE MESSAGE FOR THE SERVICE DIRECTOR, MARK MARSHALL ON SUNDAY THE 15TH WITH MY RETURN PHONE NUMBER BUT HE NEVER CALLED. I CALL THE FORD SAFETY RECALL NUMBER 1-800-392-3673 AND SPOKE TO JESSY ON MONDAY THE 16TH. HE SAID HE WOULD CHECK ON THE PROBLEM AND GET BACK TO ME THE NEXT DAY. I DID NOT HEAR BACK FROM JESSY UNTIL LATE ON WEDNESDAY THE 18TH. AND ALL HE SAID WAS THAT HE WAS STILL CHECKING ON THE SAFETY RECALL FOR THE 1990 FORD PROBE AND WOULD GET BACK TO ME. I HAVE NOT HEARD FROM HIM SINCE. I AM VERY DISGUSTED WITH FORD AND THEIR LACK OF WILLINGNESS TO FIX THIS SAFETY PROBLEM. IN THE MEAN WHILE MY SON IS AT RISK EVERY TIME HE DRIVES HIS CAR.