NHTSA Complaint #10070466 — 1992 MERCURY TOPAZ

TO WHOM THIS MAY CONCERN; I BROUGHT MY DAUGHTER'S CAR IN FOR SEATBELT REPAIR. THERE WAS FAILURE OF THE SHOULDER STRAP TO OPEN WHEN GETTING INTO THE CAR. MY COMPLAINT IS WITH THE DEALERSHIP HAMMONTON AUTO GROUP WHITE HORSE PIKE HAMMONTON NJ. ON 6/25 THE CAR WAS BROUGHT IN- CHARGING $80 TO DIAGNOSE THAT THE SWITCH ON THE PASSENGER SIDE NEEDED REPLACING. THE PART COST $10 THE JOB WAS TO COST $260 - WHICH I FEEL WAS A CUSTOMER RIPOFF. WE DECIDED TO GET THE JOB DONE DESPITE THE OUTRAGEOUS COST. ON 6/26 WHEN WE ARRIVED TO PICK UP THE CAR-THIS SERVICE DEPT FIXED THE DRIVER SIDE WHICH WAS NEVER BROKEN IN THE FIRST PLACE. THEY DID NOT NOTICE THAT THE PASSENGER SIDE DIDN'T WORK AFTER AN $80 DIAGNOSTICS FEE. I AM NEVER GOING TO THIS PARTICULAR DEALERSHIP AGAIN. I AM ALSO REPORTING THIS TO THE BBB AND TO WHOEVER ELSE I CAN COMPLAIN TO. THIS IS WHY SO MANY AMERICANS ARE NOT BUYING FROM FORD ANYMORE.