NHTSA Complaint #10070462 — 1999 CHEVROLET TRACKER

MY COMPLAINT ISN'T THE FAILURE OF THE ITEMS ON THE TRUCK. WE PURCHASED THIS TRUCK FROM SANDS ON BROADWAY. THE TRUCK WAS LIFTED WHEN WE PURCHASED IT, WE ASKED THE FINANCE PERSON WHO WAS SELLING US THE WARRANTY IF THE WARRANTY COVERED EVERYTHING SINCE THE TRUCK WAS LIFTED. HE SAID YES AND WENT AS FAR AS ASSURING US THAT IT WOULD EVEN COVER THE OVER SIZED TIRES. WE MADE IT CLEAR SEVERAL TIMES THAT WE DID NOT WANT THE TRUCK IF THE EXTENDED WARRANTY DIDN'T COVER A LIFTED TRUCK. WE WERE ASSURED THAT IT WOULD COVER THE TRUCK EVEN THOUGH IT WAS LIFTED. SO WE PURCHASED THE TRUCK ON 1/25/03. IT IS NOW 6/24/03 AND WE HAVE ALREADY HAD TO TAKE THE TRUCK IN. THERE IS OVER 1K OF WORK THAT NEEDS TO BE DONE ON THE TRUCKS SUSPENSION AND THEY ARE NOT WILLING TO COVER IT BECAUSE THE TRUCK IS LIFTED. AN INSPECTOR CAME OUT AND VIEWED THE TRUCK AND TOLD US THAT THEY WOULD COVER NOTHING THAT HAD TO DO WITH THE SUSPENSION OR THE DOOR BECAUSE THE TRUCK IS LIFTED. MY BOYFRIEND AND I HAVE BOTH CALLED THE DEALERSHIP AND HAVE GOTTENT THE RUN AROUND. ACCORDING TO THE DEALRSHIP THE PERSON THAT SOLD US THE WARRANTY NO LONGER WORKS IN THEIR OFFICE AND THEY ARE BASICALLY TELLING US TO BAD. I HAVE A PHONE CALL INTO THE GM OF THE DEALERSHIP. THEY MISREPRESENTED TO US WHAT THIS WARRANTY WAS SUPPOSE TO COVER, THOSE TIRES THAT HE SAID WOULD BE COVERED ARE NOT, IT CLEARLY SAYS IN THE WARRANTY THAT THEY WILL ONLY COVER FACTORY TIRES, ANOTHER LIE.