NHTSA Complaint #10070387 — 1987 ACURA LEGEND

I TOOK MY CAR IN FOR REPAIR BECAUSE THE WINDOW REGULATOR FAILED. IT COST ME $248 FOR REPAIRS. IN THREE MONTHS THE REGULATOR FAILED AGAIN. OF COURSE THE REGULATOR WAS UNDER WARRANTY, BUT THEY DECIDED TO RESEARCH THE PROBLEM AND THEY TOLD ME THEY FOUND A REPAIR BULLETIN EXPLAINING THAT THE CONSTANT USE OF THE WINDOW CAN CAUSE MINOR FRACTORS IN THE REGULATOR AND THEN CAUSE IT TO FAIL. NOW THEY TELL ME THAT THE REGULATO WILL NOT COST ME ANY THING I DO HAVE TO PAY FOR PARTS AND LABOR RO REMENDY THE PROBLEM. THEY TOLD ME THEY HAD TO ORDER A REPAIR PLATE TO STABLIZE THE REGULATOR. SO IN ADDITION TO THE $248 I ALREADY PAID, I NOW HAVE TO PAY $283 TO REMEDY THE PROBLEM WHERE I FEEL ACURA SHOULD BE PAYING FOR. I CAN NOT JUST HAVE THEM REPLACE REGULATOR WITHOUT THE PLATE OR THEY WILL NOT WARRANT THE NEW REPACEMENT REGLATOR. THIS REPAIR WAS DONE AT MODESTO ACURA. 209-527-7000. JUST FOR YOUR INFORMATION. I ALSO CAN NOT FIND THAT BULLETIN THEY WERE TALKING ABOUT.