NHTSA Complaint #10070263 — 1995 FORD ESCORT

ON APRIL 11, 1995 I PURCHASED A NEW 1995 FORD LX, 1.9L SEFI , VIN# [XXX]. AFTER DRIVING THE CAR FOR A FEW DAYS AND SETTLING INTO IT, I BEGAN TO NOTICE A CLICKING SOUND COMING FROM WHAT TO ME SOUNDED LIKE THE ENGINE AREA ON THE DRIVER'S SIDE AND THE STEERING COLUMN. I TOOK THE CAR BACK TO THE DEALERSHIP IMMEDIATELY. THE VEHICLE WAS NOT TEST DRIVEN AND I WAS SIMPLY TOLD THAT IT WAS PROBABLY JUST NEW ENGINE NOISE AND IT WOULD STOP. AS TIME WENT ON THE CLICKING CONTINUED. I CALLED BACK TO THE DEALERSHIP SEVERAL TIMES THEN I JUST GAVE UP BECAUSE THE VEHICLE WAS RUNNING OKAY AND HAD CAUSED NO CONCERN. ON SEPTEMBER 8, 1997 (CLICKING NOISE STILL THERE) I TOOK THE VEHICLE IN FOR OTHER PROBLEMS. AS INVOICE STATES, NOISE MAY BE COMING FROM ENGINE AREA. ON MAY 22, 2002 WHILE DRIVING THE VEHICLE IT JUST STOPPED!!!!! REFERENCING NORTH CENTRAL FORD INVOICE NO. [XXX] (WHICH IS ATTACHED) YOU CAN SEE THE WORK THAT WAS PERFORMED. IN REFERENCE THE ABOVE-MENTIONED INVOICE, YOU WILL NOTICE THAT THE TIMING BELT WAS REPLACED, ONE OF THE PHONE CALLS I RECEIVED WAS TO EXPLAIN THAT THE TIMING BELT HAD SNAPPED. PLEASE NOTICE THAT YOU WILL FIND NOWHERE MENTIONED THAT VALVES OR ANYTHING ELSE WAS CHECKED. BY THE TIME ALL OF THIS TOOK PLACE, THE CLICKING NOISE HAD BECOME MORE APPARENT AND THEY WERE MADE AWARE THAT IT WAS STILL THERE. NOW FOR THE GRAND FINALE, ON APRIL 29, 2003 I DROVE THE CAR TO A NEARBY STORE AND WHEN I CAME BACK OUT THE CLICKING NOISE TURNED INTO A NOISE AS IF THE ENGINE WERE GOING TO EXPLODE. I IMMEDIATELY STOPPED THE VEHICLE AND CALLED A TOW TRUCK AND IT WAS TAKEN TO NORTH CENTRAL FORD. I WAS INFORMED THAT THE MECHANIC THOUGHT PUSH ROD HAD GONE. I HAVE SPOKEN TO MORE THAN ONE MECHANIC (ASE CERTIFIED) WHO CLEARLY BELIEVES THAT THE VALVES SHOULD HAVE BEEN AT LEAST CHECKED WHEN THAT BELT BROKE. THIS [XXX] VEHICLE WAS MY PRIDE AND JOY IT WAS PAMPERED. THE MILEAGE ON IT WAS A MERE 74,639. [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR