NHTSA Complaint #10070096 — 1999 DODGE INTREPID

MY HUSBAND JOHN AND I PURCHASED A 1999 DODGE INTREPID FROM EASY RIDER AUTO SALES 3980 PINE GROVE AVE. FORT GRATIOT, MI 48059 ON APRIL 11, 2003. THE MILEAGE ON THE TITLE AT TIME OF SALE WAS 86,554, CURRENT MILEAGE IS 88,290. I DROVE THE CAR FOR A TOTAL OF 1,736 MILES. WE ALSO BOUGHT THE EXTENDED WARRANTY POLICY FROM THE DEALER FOR THE CAR. GUARDIAN WARRANTY COMPANY (NADN)1-800-482-7357.EXT. 111. WE HAD THE CAR FOR A TOTAL OF 25 DAYS WHEN THE TRANSMISSION WENT OUT. WE TOOK IT TO WHO EASY RIDER AUTO SALES SAID ARE A GOOD COMPANY TO DO BUSINESS WITH...LEE'S AUTO & TRUCK REPAIR 810-984-8947. AFTER HAVING THE CAR BACK FOR A TOTAL OF 8 DAYS, I WAS BACKING OUT OF MY DRIVEWAY AND FELT AN SUDDEN SURGE OF POWER, THE RPM READING WAS AT 4,000. I WAS BACKING OUT SLOWLY. I THEN BRAKED AND PUT IT INTO PARK, WATCHED THE RPM GAUGE AND SEEN IT GO OVER 5,000 RPM'S IN PARK AT AN IDLE. MY HUSBAND CONTACTED HIS FRIEND WHO OWNS A REPAIR SHOP AND ACCEPTS THIS EXTENDED WARRANTY WE PURCHASED. B & D AUTO AND TRUCK SERVICE IN MEMPHIS, MI 810-367-8881. THEY CURRENTLY HAVE THE CAR. THE ENGINE IS TOTALED. B AND D CALLED THE CHRYSLER COMPANY, WHO TOLD THEM TO REPLACE THE MOTOR BECAUSE OF THE DAMAGES AND THEY ARE AWARE THAT THE 2.7,V-6 ENGINE IS TROUBLE. B AND D CALLED THE NADN COMPANY AND TOLD THEM ABOUT THE ENGINE. I WAS TOLD THAT NADN DOESN?T LIKE TO PAY IT?S CLAIMS. B AND D ALWAYS HAS TO ARBURTRATE OVER THE MONEY FOR THE BILL. B AND D SAID TO REPLACE THIS ENGINE WOULD COST $8,600.00 PLUS TAX. WHEN WE BOUGHT THE EXTENDED WARRANTY, WE PAID FOR IT IN FULL, WE DIDN'T ARGUE ABOUT IT. IT IS STILL COVERED! BEFORE WE BOUGHT THE CAR, LEE'S AUTO DID AN OIL CHANGE ON IT. THERE IS A STICKER IN THE WINDSHIELD THAT STATES TO HAVE IT CHANGED AGAIN AT 3 MONTHS OR 3,000 MILES. I DROVE IT FOR 1,736 MILES AND HAD IT FOR LESS THAN 3 MONTHS. OTHER PROBLEMS INCLUDE EXCESSIVE RPMS IN IDLE, THE POWER WINDOW IN THE BACK PASSENGER SIDE DOESN'T WORK, THE TRIP METER DOESN'T WORK.