NHTSA Complaint #10069850 — 1992 FORD TAURUS

COOLANT LEAKING INTO HEAD GASKET AND PISTON/CYLINDERS CAUSING ENGINE TO VAPOR LOCK AND FREEZE. WE BOUGHT A $900 EXTENDED WARRANTY ON THIS VEHICLE, AND WE HAD TO PAY A $95.00 DIAGNOSTIC FEE TO SEE WHAT WAS WRONG, HANSEL FORD IN SANTA ROSA, CALIFORNIA SAYS THAT WARRANTY WILL NOW ONLY COVER SPECIFIC PARTS OF THE ENGINE AND NOT ALL OF THE ENGINE AS DESCRIBED IN EXTENDED WARRANTY, WE BOUGHT THE ESTATE WARRANTY FROM THE DEALERSHIP IN CASE SOMETHING LIKE THIS HAPPENED. WE HAVE NOW NO MONEY TO PAY FOR THE COST OF THE REPAIR THAT WE THOUGHT WAS COVERED UNDER THE EXTENDED WARRANTY, AND BASICALLY HAVE NO RECOURSE EXCEPT TO EITHER TOW THE VEHICLE FROM HANSEL FORD IN SANTA ROSA TO OUR PLACE OF RESIDENCE IN SANTA ROSA, AND OR SELL/OT TOWED TO A JUNK YARD BECAUSE SAID WARRANTY IS OF NO USE. WE HAVE HAD THE VEHICLE A LITTLE MORE THAN 1 YEAR. HAVE PUT APPROXIMATELY 10,000 MILES ON THE VEHICLE, WHICH THE WARRANTY STATES CAR IS STILL UNDER BECAUSE ITS 36,000 MILES OR 3 YEARS WHICH WE COME WELL UNDER THAT. IF DEALERS WOULD BE HELD MORE LIABLE, AS WELL AS THE FORD MOTOR COMPANY, THEY WOULD PROBABLY BACK THEIR PRODUCTS (CARS,TRUCKS ETC. BETTER.)